Can I change my plan?
Yes. You may upgrade or downgrade your service at anytime; there is no contract to keep you in your plan. Simply send in a request to have your plan changed, and a member of our support team will provide instructions and further details.
Can I purchase more than one plan?
The short answer is yes. However depending on your service type, it may require separate service accounts or registration authentication.
Are there any limits on the unlimited plans?
In order to avoid abuse on our unlimited accounts, we do monitor usage on our unlimited plans. Minute usage is just one factor of several that we monitor. If we notice unusual traffic, we'll simply ask you to upgrade plans. If you have questions about your usage, and if it will qualify for our Unlimited Plan's reasonable use policy, contact customer support.
What is Pay-as-you-Go Prepayment?
Basically it works like this: Buy minutes and talk. When you run out, come back and buy more minutes and talk some more. It’s a simple way to stay connected with no monthly payments, no hidden fees. Just a price that’s right for you.
Do I have to sign a long-term contract?
No. All of IPComms services are either pay-as-you-go or monthly. There are no long term contracts of commitments on your part. You simply pay month-by-month or buy calling credits. If you cancel, you’ll be billed for the current month, and for any unbilled calls, but you won’t be billed again.
Can I keep my existing phone numbers?
Generally, we are able to port most phone numbers to IPComms. In the case where we can not, we can provide you with new numbers to replace your existing ones. Learn more about number transfers.