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Frequently Asked Questions

General Questions

 

Billing/Payment Questions

 

IPDID Local Origination Service
IP800 Toll Free Service
Number Transfer (LNP/ Resporg)
Online Management / AMI
Questions about FREE DIDs
Resellers and Agent Questions
Service Rate and Fee Questions
TalkinIP - Prepaid Outbound (www.talkinip.net)
Technical Support - Asterisk
Technical Support - General
SIP Error Codes
Glossary

 

General Questions
 
What is VOIP (Voice Over Internet Protocol)? Voice over Internet Protocol (VoIP) is a technology for communicating using “Internet protocol” instead of traditional analog systems. Some VoIP services need only a regular phone connection, while others allow you to make telephone calls using an Internet connection instead. Some VoIP services may allow you only to call other people using the same service, but others may allow you to call any telephone number - including local, long distance, wireless, and international numbers.
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How VoIP Works

VoIP converts the voice signal from your telephone into a digital signal that can travel over the Internet. If you are calling a regular telephone number, the signal is then converted back at the other end. Depending on the type of VoIP service, you can make a VoIP call from a computer, a special VoIP phone, or a traditional phone with or without an adapter. In addition, new wireless "hot spots" in public locations such as airports, parks, and cafes allow you to connect to the Internet, and may enable you to use VoIP service wirelessly. If your VoIP service provider assigns you a regular telephone number, then you can receive calls from regular telephones that don’t need special equipment, and most likely you’ll be able to dial just as you always have.

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How do I contact IP Communications customer support? Sales and Billing Questions
North American Customers:  Call 1.800.588.2350 option 1
International Customers:  1.678.460.1475 option 1
Customers may also send emails to:
sales@ipcomms.net



Technical Support Questions
North American Customers: Call 1.800.228.8596 option 2
International Customers: 1.678.460.1475 option 2
Customers may also send emails to: 
noc@ipcomms.net  or open a ticket online at http://www.ipcomms.net/support

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How do I get started? Getting started with IP Communications is easy.  Simply visit our web site at www.ipcomms.net  and choose the service and package you desire.  Simply choose the phone numbers or number locations you require and complete the order process.  Within 24 hours (usually less) of receiving your order, you will receive a service provisioning letter that will contain all the information you need to configure your VoIP device.  Configure your device with our information and begin placing and/or receiving calls.  You will be able to monitor and maintain your service online using AMI our Account Management Interface found here: www.myipcomms.net.  

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How do I buy a phone number? For most packages, you can add a phone number to your account at any time.  Just log into to AMI (the online account management interface www.myipcomms.net ) and follow the links to add numbers to your account.

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Can I try the service "Risk Free"? You can try us for 30 Days "Risk Free".  If you are dissatisfied with you IP Communications service for any reason within the first 30 days of sign-up, you can cancel your service and we will give you a full refund.   See full details Try us for 30-days "Risk-Free

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What kind of call quality does IP Communications offer?  Although our network is used by both businesses and individuals, it has been designed to meet the requirements of large corporations as well as local and long distance carriers. The end result of quality depends greatly on the network you are using, but in general you should expect to receive quality equal to if not greater than that of a traditional phone service.

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How long does it take to activate my new service?

 

 

In most cases new service can be activated and ready for use in 24 hours or less.  Unique or larger orders may take more time.

 

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How long does it take to add numbers or ports to my existing service? In most cases service additions can be activated and ready for use in 24 hours or less.

 

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Billing/Payment Questions
 
How do I pay my bill online? Simply enter a valid credit card or use your Pay pal account. You will be charged for your initial order. Your card will also be automatically charged once a month if you select a monthly plan. If you purchase a monthly plan, you can cancel at any time, just fill out a service cancellation form and return it to sales@ipcomms.net.   We require 30 days notice to cancel your account

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How do I pay using Wire Transfer (bank to bank transfers)?  A wire transfer is a transfer of money from one bank account to another. The actual transfer is done by the bank, and neither the sender nor the recipient of the money sees or touches the actual funds. Here are a few steps to transfer money from one account to another.
Contact your bank by phone or via the Internet and provide the following information

     Wire Info: IP Communications, LLC.
     Bank Name: Bank of America / Route No: 061000052
     Act No: 003279334736 / SWIFT: BOFAUS3N
     2597 George Busbee Parkway,
     Kennesaw, GA 30144
     Email:
sales@ipcomms.net

Reference*: "Reference should be your IP Communications Account number"

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How do I pay using Company Check? Please remember IP Communications is a pre-paid service, we do accept company check, but you will be responsible for insuring that you leave enough time for mailing complications or unforeseen issues.  To mail your payment simply mail to :

Mail To: IP Communications, LLC.
1925 Vaughn Road
Suite 215
Kennesaw, GA 30144 USA

Please remember to include your invoice number or account number on your check when mailing.

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IPDID Local Origination Service
 
What locations does IP Communications offer local numbers (DIDs)? You can find a list of our current coverage area on our web site 
View our coverage area.

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How do I view your coverage area? You can find a list of our current coverage area on our web site 
View our coverage area.

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What is a DID? Short for direct inward dialing (also known as direct dialing inward), a service of an LEC or local phone company that allows an organization to have numerous individual phone numbers for each person or workstation in its PBX system that run off of a small block of dedicated telephone numbers. DID allows the multiple lines to be connected to the PBX all at once without requiring each to have a physical line connecting to the PBX.
For example, if an organization has 25 employees and each employee has a separate telephone number, or extension, within its physical location, the organization can rent 10 physical trunk lines from the telephone company that will allow 10 phone calls to take place simultaneously. Others would have to wait for an available line and anyone dialing into the system while all 10 lines are in use would get either a busy signal or be channeled into a voice mail system. A DID system does not require a PBX operator and can be used for fax and voice transmissions.

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Is there a limit to the number of calls I can place on across my trunks or phone numbers? No.  There are no usage limits across IPDID trunks or numbers.  One port can handle one concurrent call.   You can have many numbers assigned to a port or you can have one number assigned to many ports. 

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Can I choose my numbers ? No, this is currently not supported.

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Does IP Communications support 911? Yes.  With qualifying services, you can receive 911 service. 

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How many simultaneous incoming calls can a single number support? No.  There are no usage limits across IPDID trunks or numbers.  One port can handle one concurrent call.   You can have many numbers assigned to a port or you can have one number assigned to many ports. 

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Can I add additional ports at any time? Yes.  With most services, you can add numbers or ports to your account at any time.

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What does "Unlimited Incoming Calls" mean? Unlike most DID providers, IP Communications does not restrict its usage to home users or low usage callers.  Unlimited means unlimited.  Place as many calls as you like across your IPDID trunks. 

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Is there a limit to the number of ports I can purchase? No.  There are no limits to the number of numbers or ports you can order.  However, for extremely large orders, we do ask that you give us some prior notice.

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Can I place outbound calls via the IP Communications network ? Yes. Simply visit www.talkinip.net  to signup for pay-as-you-go outbound services.

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I do not have a voip gateway, can IP Communications provide one? Yes.  Just contact a sales representative for a list of our VoIP devices.

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Can you route my IPDID or IP800 number to a PSTN phone (a cell phone for example)? Yes.   If you do not have a VoIP device, we can alternatively point them to a PSTN (public switched telephone number) you provide* (e.g. your office number for).   There is a charge for the PSTN leg of the call.  For example if you pointed your DID to a cell phone in Chicago, your inbound DID leg of the call would not be charged, but the termination to the cell phone would be charged at the current US outbound rate.

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I want to transfer my current number to IP Communications.  What do I do?  

Let us know what number you wish to have transferred, and we will check to see if that number is transferable.
Once we have verified that your phone number is transferable, simply download and fill-out our Local Number Porting form
detailing your name, service address, and billing telephone number and return it to us to continue your transfer request.
Once the request has been processed, you will be notified via email of all status changes.
More information on transferring your number to IP Communications.

 

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How much does it cost to add a phone number to my service? Our rates can be viewed on our site at (http://www.ipcomms.net/html/product-ipdid.html)  or a sales associate can be contacted to further explain all the details of the service. 

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How much does it cost to add an additional port to my account? Our rates can be viewed on our site at (http://www.ipcomms.net/html/product-ipdid.html)  or a sales associate can be contacted to further explain all the details of the service. 

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How much is the Business DID package? Our rates can be viewed on our site at (http://www.ipcomms.net/html/product-ipdid.html)  or a sales associate can be contacted to further explain all the details of the service. 

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Does IP Communications provide volume discounts? On certain services we are able to offer reseller or volume discounts.  Please contact a customer service and ask about our volume rates.

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Does IPDID service have setup fees? For most services, there are no setup fees.

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What are the rates for IP Communication’s DID service? Our rates can be viewed on our site at (http://www.ipcomms.net/html/product-ipdid.html)  or a sales associate can be contacted to further explain all the details of the service. 

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IP800 Toll Free Service
 
What is a Toll Free Number? Toll-free numbers are numbers that begin with one of the following three-digit codes: 800, 888, 877, or 866. Toll-free numbers allow callers to reach businesses and/or individuals without being charged for the call. The charge for using a toll-free number is paid by the called party (the toll-free subscriber) instead of the calling party. Toll-free numbers can be dialed directly to your business or personal telephone line.

Toll-free numbers are very common and have proven successful for businesses, particularly in the areas of customer service and telemarketing. Toll-free service provides potential customers and others with a “free” and convenient way to contact businesses.

Toll-free numbers are also increasingly popular for personal use. For example, parents can obtain toll-free numbers to give to a young adult who is away at college, allowing that young adult to call home anytime without having to make a collect call or pay for the call.

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How do toll-free numbers work? A toll free number just forwards to or points to a regular local number. No special equipment or additional line or installation is required. When a call is placed to a toll free number, the Local Exchange Company (LEC) queries the SMS/800 Database to determine the inter-exchange carrier (long distance company) responsible for carrying the call. The inter-exchange carrier then picks up the call, applies the appropriate features or routing, creates a call record for billing, and routes the call to the terminating number, trunk ID or circuit ID to which the toll free number is programmed to ring. 

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After signing up for a free account, how does the free DID forward to my IP phone if my IP changes?

Simply log in to AMI (www.myipcomms.net) and submit a request to have your IP changed.

 

If a company has an 800 number, can I also reach them by calling the 888, 877, or 866 equivalent? No. Toll free codes are separate and distinct. Different companies may have the same phone number, but with different toll free codes. 

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Can I use more than 7 digits for a toll free number? Phone numbers have 7 digits, so although you can not use less than 7 digits, you can use more. The only exception is that if callers dial 8 digits on their cell phone it may not go through. And if you have a Z near the end of your name or a part of your name that is difficult to spell it may be a good idea to push that off the end of the vanity number. But in general, using 7 digits will give you greater flexibility when searching for a toll free number by providing more options from which to choose. 

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How are toll-free numbers assigned to subscribers? How can I get a toll-free number? Toll-free numbers are usually assigned on a first-come, first-served basis. Entities called Responsible Organizations ("RespOrgs"), which are usually toll-free service providers or carriers, have access to a database that contains information regarding the status of all toll-free numbers.

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I've heard that toll-free numbers are portable; what does that mean? Portability means that toll-free subscribers can change carriers without having to obtain a new toll-free number. Subscribers may also change Responsible Organizations if they choose to do so. 

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What is the FCC's role in the market for toll-free services?  The Commission regulates or sets the rules under which toll-free numbers can be used or obtained. The Commission is not involved in the day-to-day allocation of toll-free numbers and does not have access to the toll-free database. 

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Toll-Free Codes - 800, 888, 877, 866 Today, there are four toll-free codes: 800, 888, 877, and 866. Although 800, 888, 877, and 866 are all toll-free codes, they are not interchangeable. 1-800-234-5678 is not the same number as 1-888-234-5678. Calls to each toll-free number are routed to a particular local telephone number. 

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Toll-Free Directory Assistance Toll-free directory assistance for some toll-free numbers can be obtained by calling 1-800-555-1212. The service is free. Not all toll-free numbers are listed – only the numbers for subscribers that choose to list them. The Federal Communications Commission (FCC) plans to address how to promote competition among multiple providers of directory assistance, including directory assistance for toll-free numbers. In the meantime, 1-888-555-XXXX numbers are not being assigned to subscribers.

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Has the FCC Commission issued any rulemakings regarding toll-free numbers? Yes. On October 5, 1995, the Commission released a Notice of Proposed Rulemaking (Toll-free Service Access Codes, Notice of Proposed Rulemaking, FCC Rcd 10 13962 (released October 5, 1995)) to address issues regarding the efficient, fair, and equitable allocation of toll-free numbers. Subsequent to the Notice of Proposed Rulemaking, the Common Carrier Bureau, acting on delegated authority, issued a Report and Order (Toll-free Service Access Codes, Report and Order, 11 FCC Rcd 2496 (released January 25, 1996)) that addressed those issues crucial to the opening of the 888 code for toll-free calling. On April 11, 1997, the Commission released a Second Report and Order addressing issues pertaining to the efficient, fair, and equitable allocation of toll-free numbers. On October 9, 1997, the Commission released a Third Report and Order addressing issues relating to toll free database administration. On March 31, 1998, the Commission released a Fourth Report and Order ( erratum ) addressing the issue of vanity-number assignment. Some issues raised in the Notice of Proposed Rulemaking remain unaddressed, and the proceeding is still open. On July 5, 2000, the Commission released a Fifth Report and Order in the matter of Toll Free Service Access Codes, Database Services Management, Inc.'s Petition for Declaratory Ruling, and Beehive Telephone Company's Petition for Declaratory Ruling. CC Docket No. 95-155, NSD File No. L-99-87, NSD File No. L-99-88. Custom Toll Free makes sure your business doesn't get caught up in all the legal jargon. We help you decide on the numbers that really drive your business, find it for you, and get it working for you.

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What Is A "Vanity" Number and How Can I Get One? A “vanity” number is a toll-free telephone number that also spells a person’s or company’s name or spells a word or acronym that is chosen by the subscriber, such as 1-800-FLOWERS or 1-888-NEW-CARS. To find out whether a specific toll-free number is available, contact any RespOrg or toll-free service provider. 

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"Warehousing/Hoarding" Toll-Free Numbers “Warehousing” by toll-free service providers is prohibited by the FCC’s rules. A toll-free service provider may not legally reserve a toll-free number without having an actual toll-free subscriber for whom the number is being reserved. RespOrgs or toll-free service providers who warehouse numbers are subject to penalties.

“Hoarding” by subscribers is similarly prohibited and illegal. A subscriber may not acquire more toll-free numbers than the subscriber intends to use. Hoarding also includes “number brokering” – it is illegal for a subscriber to sell a toll-free number for a fee.

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How do I signup for IP800 service? Getting started with IP Communications is easy.  Simply visit our website at www.ipcomms.net, and choose the service and package you desire.  Simply choose the phone numbers or number locations you require and complete the order process.  Within 24 hours (usually less) of receiving your order, you will receive a service provisioning letter that will contain all the information you need to configure your VoIP device.  Configure your device with our information and begin placing and/or receiving calls.  You will be able to monitor and maintain your service online using AMI our Account Management Interface found here: www.myipcomms.net

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Can I buy a toll free number to receive calls? Yes.  Check out our IP800 Toll Free service online.

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Does IP Communications have to supply me with a new number or can I keep my existing toll free number?

Most numbers can be transferred to IP Communications, however there are some restrictions:

 

  1. Your current account must be active and in good standing with your existing provider.

  2. There may not be a line freeze or a pending order on your existing phone.

  3. The number you are transferring must be within IP Communications’ service area.

You will need to provide IP Communications with the exact Name, Service Address, and Billing Telephone Number (BTN) on record with your current provider, including any capitalization, punctuation and/or abbreviations.

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Do I need to also subscribe to your IPDID service in order to get the IP800 service? No.  You can order IP800 Service by itself.  

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What is a Payphone Surcharge, and why am I being charged for it? Toll-free calls, including calls billed to calling cards or credit cards, also do not require a coin. The Communications Act, however, requires the FCC to establish a per-call compensation plan to ensure that all payphone service providers (PSPs) are fairly compensated for every completed intrastate and interstate call using their payphones -- except for emergency calls. The toll-free number provider, calling card service, or credit card company generally pays this compensation, but they may pass this cost on to users in the rates charged.

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How are my minutes of use rounded? Billing increments for all usage based services (except Mexico) are 30/6.  Thirty seconds minumum and 6 second increments there after.

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Are there any monthly  minimums for IP800? Yes.  Check out our IP800 Toll Free service online.

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Are RESPORG per-number service charges charged monthly or is it a one-time charge? The charge is a one-time charge and is charged per number transferred. Currently it is $10 per number transferred.  However this is subject to change so pleae check with your IP Communications sales representative for details.

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Number Transfer (LNP/RespOrg)
 
What is LNP (local number portability)? Under the Federal Communications Commission’s (FCC’s) “local number portability” (LNP) rules, so long as you remain in the same geographic area, you can switch telephone service providers, including interconnected Voice over Internet Protocol (VoIP) providers, and keep your existing phone number. If you are moving from one geographic area to another, however, you may not be able to take your number with you. Therefore, subscribers remaining in the same geographic area can now switch from a wireless, wireline, or VoIP provider to any other wireless, wireline, or VoIP provider and still keep their existing phone numbers.

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I want to transfer my current number to IP Communications.  What do I do? To begin, let us know what number you wish to have transferred, and we will check to see if that number is transferable.

Once we have verified that your phone number is transferable, simply download and fill-out our Local Number Porting form

detailing your name, service address, and billing telephone number and return it to us to continue your transfer request.

Once the request has been processed, you will be notified via email of all status changes.

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Does it cost anything to transfer my current number to IP Communications? Yes.  Currently it is $10 per number transferred.  However this is subject to change so pleae check with your IP Communications sales representative for details.

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Are there any restrictions in transferring my number? Most numbers can be transferred to IP Communications, however there are some restrictions:

Your current account must be active and in good standing with your existing provider. There may not be a line freeze or a pending order on your existing phone.

 
You will need to provide IP Communications with the exact Name, Service Address, and Billing Telephone Number (BTN) on record with your current provider, including any capitalization, punctuation and/or abbreviations.

 
The number you are transferring must be within IP Communications’ service area. 

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What happens if my number can’t be transferred? If IP Communications cannot transfer your number you may elect to get a new number in your area or elsewhere.

There are several reasons that may cause a failure to your transfer request. Here are some more common problems:

Number is not within IP Communications service area for transfers.
 
Name and Address mismatch or invalid
Your number information must match exactly what your previous carrier has on their Record. If it does not match exactly, they will reject our request.

 
Billing Telephone Number is incorrect
Your Billing Telephone Number must match exactly what your previous carrier has on their bill. If it does not match exactly, they will reject our request. 

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Are LNP service charges charged monthly or is it a one-time charge? The charge is a one-time charge and is charged per number transferred. Currently it is $10 per number transferred.  However this is subject to change so pleae check with your IP Communications sales representative for details.

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Online Management / AMI
 
How do I view all call detail records for a specific billing period? Yes.                                                                                                                                                                                         back to top

To view call detail records for an entire billing period, you follow these steps:

Log into AMI

 

1.   Click on "billing" in the AMI menu. This will expand the billing section.

 

2.       Next, click on the "invoice history" option

 

3.       Here you will find a list of your last 3 invoices for you account and the corresponding call detail records for each billing period.  Click "Download" for the period in which you wish to see call details.

4.       It may take several minutes to download...message will appear.

5.       Click the "Click here to download" link and choose "Save As..." to save the Call Detail Records to your computer.

6.       The "Do you want to open or save this file" box will appear.  Choose "Save As..." to save the Call Detail Records to your computer.

 

 

The downloaded file will be in .csv format.  If you use Microsoft Excel to view this data, please remember that only the first 65,000 records will be displayed.  To view more than 65,000 records, you will need to use another application.  This is a limitation of Microsoft Excel, and not of the downloaded file.

 

 

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How can I view CDRs (Call Detail Records) for specific dates I specify?

To view call detail records for an entire billing period, you follow these steps:

Log Into AMI (www.myipcomms.net)

Click on Reports then traffic stats in the AMI menu.

Next, the Traffic Stats tool will appear.  From here you can specify the dates in which you wish to view call detail records.

 

Here you will find a list of your last 3 invoices for you account and the corresponding call detail records for each billing period.  Click Download for the period in which you wish to see call details.

 

4.       It may take several minutes to download...message will appear.

5.       Click the "Click here to download" link and choose "Save As..." to save the Call Detail Records to your computer.

6.       The "Do you want to open or save this file" box will appear.  Choose "Save As..." to save the Call Detail Records to your computer.

 

The downloaded file will be in .csv format.  If you use Microsoft Excel to view this data, please remember that only the first 65,000 records will be displayed.  To view more than 65,000 records, you will need to use another application.  This is a limitation of Microsoft Excel, and not of the downloaded file.

 

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How do I add new phone numbers to my account? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I remove an existing number from my account? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Where can I view a list of my current rates and service summaries? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Where can I view my most current invoice? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I make an online payment? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Where can I view my invoice history? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I sign up for Autopay? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I add ports to my account? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Can I view my order history online? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I view my current trunk configuration? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I see a list of all of my phone numbers? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I see a list of all of my service locations? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I report an issue with my IP Communications service? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Can I chat with a customer service representative online? Yes.  You can chat with customer service using any of the Click to Chat buttons on our website and in the Account Management System.

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I would like to report a problem with the online account management interface AMI. You can report issues with our website and AMI (account management system) to webmaster@ipcomms.net

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I forgot my online account management interface password or username. If you have lost your AMI username and password, you can simply go to our "Recover Your Password" page and recover it.

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Questions about FREE DIDs
 
How can I try or test the service? We are so sure that you will be 100% satisfied with our service, we are giving away one free number to show it.  With our FREE-DID offer you will receive one U.S. local number from one of our over 5000 service locations along with 2 free ports.  We will deliver this number to your IP enabled device and allow unlimited incoming calls at NO CHARGE.

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How do Free DIDs Work? Simply complete the number request form, and we will quickly provide you with your free number. http://www.ipcomms.net/html/freedid.html 

Enjoy free, unlimited calling - our treat!!!

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Are there any limitations with FREE DIDs? Terms:

Activation FREE DIDs are at the sole discretion of IP Communications. IP Communications reserves the right to refuse or deactivate service at any time.  In order for your number to remain active, at least one call to your number must be received per month.  Limit one free number per customer.  Offer not valid to existing or prior customers of IP Communications, LLC.  Free numbers are offered as a "best-effort" service. IP Communications does not offer technical support with free numbers.  
http://www.ipcomms.net/html/FREEDID_Landing2.htm 

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How long can I keep my FREE DID? As long as you like.  It's yours.  We only ask that you make at least one call across your number per month, to let us know that you are still using it.  

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How many free did numbers can I receive? Limit one FREE DID per customer.  If you need more, please see our IPDID service starting at only $9.99 per month.  https://www.myipcomms.net/oop/orderipdid/default.asp

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Are there any per minute charges? No.  There are no per minute charges for FREE DIDs.

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How many ports does my FREE DID come with? FREE DIDs come with 1 Number & 2 Ports.

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Do I have to purchase something to get a FREE DID? No purchase necessary.

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Why are you giving away FREE DIDs?  What's the catch? We are so sure that you will be 100% satisfied with our service, we are giving away one free number to show it.  With our FREE-DID offer you will receive one U.S. local number from one of our over 5000 service locations along with 2 free ports.  We will deliver this number to your IP enabled device and allow unlimited incoming calls at NO CHARGE.  No gimmics, no catch!

 

Simply complete the number request form, and one of our service representatives will contact you and provide you with your free number.

Enjoy free, unlimited calling - our treat!!!

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Can I choose where I want my number from? With FREE DIDs we assign you a number from our inventory.  If you would like to choose your own number location, please see our IPDID service starting at only $9.99 per month.  https://www.myipcomms.net/oop/orderipdid/default.asp

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Do FREE DIDs support H.323 No.  FREE DIDs are SIP only.

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Can I add additonal ports to my FREE DID? No.  If you require more ports, please see our IPDID service starting at only $9.99 per month.  https://www.myipcomms.net/oop/orderipdid/default.asp

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Can I make outbound calls on my FREE DID account? No.  For outbound calling please visit our pay as you go service www.talkinip.net .

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Can I get a free DID outside of the USA? No.  US locations only at this time.

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Are there any terms or conditions with FREE DIDs? Terms:

Activation FREE DIDs are at the sole discretion of IP Communications. IP Communications reserves the right to refuse or deactivate service at any time.  In order for your number to remain active, at least one call to your number must be received per month.  Limit one free number per customer.  Offer not valid to existing or prior customers of IP Communications, LLC.  Free numbers are offered as a "best-effort" service. IP Communications does not offer technical support with free numbers.  

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Resellers and Agent Questions
 
Can I resell IP Communications services? Yes.  Simply contact one customer service and ask about our reseller opportunities. Contact Us.

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How do I become an IP Communications agent? Yes.  Simply contact one customer service and ask about our agent program  Contact Us.

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I am a hardware provider, can I bundle IP Communications services with my hardware? Yes.  Our product development team specializes in bringing both our products and our partners products together to form very attractive service offerings and packages.  Just contact a member of our sales department to find out how.   Contact Us.

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How do I get listed on your website as an IP Communications channel partner? If you would like to join our partner list, please contact us. Partner Inquires

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Service Rate and Fee Questions
 
Can I pay via Paypal ? Yes. You can send payments to PayPal address: billing@ipcomms.net

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I want my credit card to be charged automatically every month, is that possible ?
Yes.  Simply login to AMI (http://www.myipcomms.net ) and signup for APP (Auto Payment Plan).

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Do you debit my credit card automatically every month ? It depends on the service you signed up for.  In most cases, your credit card will be charged automatically for bills.

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I do not want my credit card to be charged automatically every month, is that possible ? Yes.  Contact a member of customer service and if you qualify, you will not be charged automatically every month.

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Where can I find information on inbound rates and plan fees? Rates and plan costs can be found via our home page. Just select the product or plan you desire.

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What are your long distance rates Our outbound rates can be found at our TalkinIP Website www.talkinip.net

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Where can I find information on long-distance and international outbound calling? TalkinIP is our Pay-as-you-Go outbound service.  www.talkinip.net 

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Are DIDs calculated monthly or is it a one-time fee? All phone numbers are billed for monthly.

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Are port fees calculated monthly or is it a one-time fee? All port fees are monthly.  

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How often am I billed? Bills are delivered via Email by the 5th of each month.

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Can I cancel my service at any time? There are no fees to cancel your account.  IP Communications only requires thirty (30) days notice in order to cancel an account. The 30 day notice period will begin at the time of receipt of the Account Cancellation Form by IP Communications. You can request an Account Cancellation Form by contacting IP Communications customer support. 

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Are there any cancellation fees? There are no fees to cancel your account.  IP Communications only requires thirty (30) days notice in order to cancel an account. The 30 day notice period will begin at the time of receipt of the Account Cancellation Form by IP Communications. You can request an Account Cancellation Form by contacting IP Communications customer support. 

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What is USF (universal service fund) and why am I being charged for it? This is a charge to recover the amount telecommunications providers must contribute to the Federal Universal Service Fund, which helps keep local phone rates affordable

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Can I view my calls online? Yes.  You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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How do I order new number, ports or services? You can view and manage all of your account information with AMI our Account Management Interface.  
 
AMI gives you quick and easy access to your IP Communications services and account information 24 hours a day, 7 days a week.  With a simple click of your mouse, you can:
 
         -View or change account details
         -Download call detail records
         -Manage voice services
         -Update technical information
         -View and pay bills
         -Order new services
         -Open a support ticket
 
 Registration is fast and easy. Just follow these 3 simple steps:
 
 1.Visit
http://www.myipcomms.net  and click on the link that reads:
                   "Or, if this is your first time here, register online. "
 
 2.Fill out the registration information.
 
 3.Verify your confirmation email. Sign in and enjoy!

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Do you pro-rate my bill if I sign up for service or add new services in the middle of the month. Yes. 

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TalkinIP - Pay-as-you-Go Outbound  
 
How do I pre-pay for outbound and international calls? Simply visit www.talkinip.net   and login to your pre-paid outbound account and submit payment.

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What happens when my calling account is empty?  When you are out of credit on your pre-paid outbound account (www.talkinip.net ), you should add more money to your account right away. If you exceed your allotted minutes, you will no longer be able to place calls until you add money to your account (but you can still receive calls) if you also have an inbound service with IP Communications.

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 How do I fund my account? Online: Log In to your account online and recharge using a credit card or major debit card.
By phone: Add funds with credit card, PayPal, or check by calling  1-800-678-1475 or contact a customer service representative.   For those clients with larger-volume voice transit needs, you may also fund your account via bank wire-transfer. 

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What type of service does TalkinIP provide? TalkinIP provides quality transit of SIP based phone calls to Tier-1 telecom carriers. There are no monthly rates and no contracts... we are a "Pay-As-You-Go" provider. 

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 Is your service an inbound service, outbound service or both? TalkinIP offers speedy transit of your voice calls to regular destinations on the Publicly Switched Telephone Network (PSTN). We provide inbound (local and toll free) services through our IPDID and IP800 products.

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 Is there a limit to the number of simultaneous calls I can place? No. The amount of simultaneous calls that can be made is dependent on the balance in your account. At the beginning of each call, up to two-hours of credit at that calling rate is held in-escrow by our system. A second and simultaneous call will attempt to hold another two-hours of credit in-escrow and so forth. At the conclusion of each call, any remaining credit is released back to your account for use.

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 I'm only a small business/home user, can I still use your service? We realize that the small-to-medium business market and hobby users are important clients and we treat them all the same. Our systems have been designed for both large and hobby users alike.

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 How do I start using your service? Getting started is easy. Simply register, place funds in your account, configure your equipment and start sending calls. You can start with as little as $15.00 USD to try our services.

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Does IP Communications offer competitive international outbound calling?  TalkinIP enables you to make calls to locations worldwide at the absolute lowest rates. You can use software on your computer or a SIP enabled device  (Asterisk, Trixbox, SIP Gateways, IAD, IP PBX) to place calls using the internet.
 
TalkinIP provides you outbound calling to any destination within the continental USA for only 1.5 cents per minute and service to over 227 countries at very competitive international rates.  Get started for as little as $15 prepaid credit.  Your credit will never expire, so you can make calls next week or next year

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 Do you offer service to A-Z destinations? We have the ability to deliver your call to virtually any location worldwide. For the security of our clients, we do restrict access to a handful of premium destinations including but not limited to satellite connections (INMARSAT) and pay-per-use entertainment services. 

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 What equipment do I need to use with TalkinIP? Clients requiring the most flexibility may use any SIP enabled device they choose.  We also support open source based IP PBXs such as Asterisk, TrixBox or FreeSwitch. For those clients who require less frequent use of our service they may opt for a SIP ATA adaptor, which connects their regular telephone to our service. 

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What if I don't have Asterisk or SIP hardware, can I use a software phone on my PC?  Yes. Our service allows the use of a PC "soft phone". There are several soft phones available on the market.  We recommend both X-Lite  and Zoiper for their simplicity of use.  Instructions for downloading and installing these and other SIP devices can be found here. You will require a headset or microphone to use soft phones. 

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What protocols does your service use? TalkinIP primarily uses SIP.  Clients using SIP hardware or telephones, Asterisk or related software may utilize either SIP.  Other protocols may be supported depending on the requirements.  Contact an IP Communications customer support representative for further information.

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 What audio codecs do you support? IP Communications supports the use of G.729 and G.711u codecs, and we offer them in that order.  Other codecs may be supported depending on the requirements. 

G.711
G.711 is an ITU-T standard for audio commanding. It is primarily used in telephony. The standard was released for usage in 1972.

G.711 is a standard to represent 8 bit compressed pulse code modulation (PCM) samples for signals of voice frequencies, sampled at the rate of 8000 samples/second. G.711 encoder will create a 64 kbit/s bit stream.

There are two main algorithms defined in the standard, mu-law algorithm (used in North America & Japan) and a-law algorithm (used in Europe and the rest of the world). Both are logarithmic, but the later a-law was specifically designed to be simpler for a computer to process. The standard also defines a sequence of repeating code values which defines the power level of 0 dB.

The equations are:

mu-law:
y = ln(1 + ux) / ln(1 + u) with u = 255
A-law:
y = Ax / (1 + ln A) for x <= 1/A where A = 87.6
y = (1 + ln Ax) / (1 + ln A) for 1/A <= x <= 1


G.729
G.729 is an audio data compression algorithm for voice that compresses voice audio in chunks of 10 milliseconds. Music or tones such as DTMF or fax tones cannot be transported reliably with this codec, and thus use G.711 or out-of-band methods to transport these signals.

G.729 is mostly used in Voice over IP (VoIP) applications for its low bandwidth requirement. Standard G.729 operates at 8 kbit/s, but there are extensions, which provide also 6.4 kbit/s and 11.8 kbit/s rates for marginally worse and better speech quality respectively. Also very common is G.729a which is compatible with G.729, but requires less computation. This lower complexity is not free since speech quality is marginally worsened.

The annex B of G.729 is a silence compression scheme, which has a VAD module which is used to detect voice activity, speech or non speech. It also includes a DTX module which decides on updating the background noise parameters for non speech (noisy frames). These frames which are transmitted to update the background noise parameters are called SID frames. A comfort noise generator (CNG) is also there, because in a communication channel, if transmission is stopped, because it's not speech, then the other side may assume that link has been cut. This is also taken care of by the annex B standard.

Contact an IP Communications customer support representative for further information.

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Technical Support - Asterisk
 
Does the service support IAX, Asterisk, IAX2? Yes. We support the IAX protocol.

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Can I use Asterisk or trixbox with your service?  Yes.  We support all of the most popular flavors of Asterisk Open Source PBXs

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How do I configure my asterisk pbx to work with your service with codec G.711? Below are some configuration examples for the open source PBX Asterisk TM . These examples may vary depending on your software versions, implementation type, and more.  These are examples taken from most common customer configurations.

SIP Trunk Sample Entry - Inbound Service - g711ulaw
(Listed below is an example of what you would put in your SIP Trunk entry.)

Create a SIP trunk for g711ulaw.

Trunk Name: ipcomms

PEER Details:

allow=ulaw
context=from-pstn
dtmfmode=rfc2833
host=64.154.41.100
insecure=very
nat=yes
type=friend

USER Context: from-pstn

USER Details:

allow=ulaw
context=from-pstn
dtmfmode=rfc2833
host=64.154.41.100
insecure=very
nat=yes
type=friend

 

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How do I configure my asterisk pbx to work with your service with codec G.729? (Listed below is an example of what you would put in your SIP Trunk entry.)

Create a SIP trunk for g729.

Trunk Name: ipcomms

PEER Details:

allow=g729
context=from-pstn
dtmfmode=rfc2833
host=64.154.41.100
insecure=very
nat=yes
type=friend

USER Context: from-pstn

USER Details:

allow=g729
context=from-pstn
dtmfmode=rfc2833
host=64.154.41.100
insecure=very
nat=yes
type=friend

 

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How do I configure my Asterisk PBX to work with your service if I have a private IP Address? What do I do if my asterisk server has a private IP Address?

Please enter the following two settings (externip and localnet) at the top of your sip.conf file in the general section. 
If public, nothing needs to be added to the general section.  Depending on your setup, you might need to forward all ports
to your Asterisk server's private IP address or put the private IP address of the Asterisk server on the DMZ.

externip=WAN IP address
localnet=192.168.1.0/255.255.255.0 (or whatever your private LAN is configured for)

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Do you provide a SIP username and password for registration or do I have to have a static IP address? Yes, we do provide a SIP username and password registration option during the online ordering process.

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I am new to asterisk.  Can you help me with my setup and configuration? Free Basic Support:

 

Everyone needs a little help some time.  Why should you have to pay for it?

When you sign up for any of our business packages, you will receive free basic asterisk support.  We will assist you in basic asterisk setup and configuration with our service to get your service up and running quickly.

 

IP Communications has designed products and services that are designed to meet the needs of your asterisk PBX.  Our network can support SIP and IAX trunk connectivity.  We have online support documents and configuration examples available to guide you through your asterisk setup and configuration.

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What type of server do I need to install asterisk? Generally, the type of pc required to run asterisk depends on the type of coding you will be doing.  If you are not converting codec types (meaning receiving a call G.711 and sending it back out G.729, then you will need less of a pc than if you will be doing lots of transcoding)  As a good start, we recommend that you should run asterisk on a dedicated machine, preferably 2.4ghz or faster with 512mb of RAM or more. .

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How many users does Asterisk support? Lots, but it is not a service provider, its more geared towards office use, and there are many factors affecting usable size.

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Where can I download the most recent version of Asterisk? You can download asterisk at the following website.  http://www.asterisk.org/downloads

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Where can I find instructional videos for Asterisk? http://www.asterisktutorials.com/

 

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Technical Support - General
 
Do you have a sample configuration for a Cisco gateway? Below are some configuration examples for Cisco gateways. These examples may vary depending on your software versions, implementation type, and more.  These are examples taken from most common customer configuration. Depending on your gateway version some commands may differ.

Sample VoIP Entry - H323 - Outbound Service

Sample POTs Entry - Inbound Service
!
dial-peer voice 6781475 pots
 description IPC
 huntstop
 destination-pattern 6784601475
 no digit-strip
 port 0:D
!
dial-peer voice 1234 voip
 description IPC
 huntstop
 destination-pattern . or .T
 progress_ind setup enable 3
 session target ipv4:xxx.xxx.xxx.xxx
 dtmf-relay rtp-nte h245-signal h245-alphanumeric
 codec g729r8
 tech-prefix yyyyyyy
!
xxx.xxx.xxx.xxx is the IP address of IPC's destination gateway. yyyyyyy is the
prefix assigned to your account.

 Sample VoIP Entry - SIP - Outbound Service

!
dial-peer voice 1234 voip
 description IPC
 huntstop
 destination-pattern yyyyyyy. or yyyyyyy.T
 progress_ind setup enable 3
 session protocol sipv2
 session target ipv4:xxx.xxx.xxx.xxx
 dtmf-relay rtp-nte h245-signal h245-alphanumeric
 codec g729r8
!
xxx.xxx.xxx.xxx is the IP address of IPC's destination gateway.
yyyyyyy is the prefix assigned to your account.

 

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Do you have a sample config for x-Lite softphone?

X-Lite Configuration Instructions                         back to top

These instructions are for use with SIP registration.  This example will not work with IP address registration (Free DIDs for example will not use this config).

STEP 1: Download the soft phone here and follow the prompts from the install wizard. Click Finish to complete the installation.

STEP 2:  Launch the soft phone and wait for a window to pop up with your "SIP Accounts"  and click the add button

STEP 3:  Next the "Properties of Account 1" window will pop up. Place the following information there:

1.      Display Name : Any name you wish to place here

2.      User Name : Enter the ‘Username’ we sent you via your Sign Up confirmation email

3.      Password : Type the password we assigned you on your Sign up confirmation email

4.      Authorization user name : Enter the ‘Username’ we sent you via your Sign Up confirmation email

5.      Domain: Enter the following domain name  " sip.ipcomms.net"

 

 

Troubleshooting

If you get one-way audio, or cannot register you are probably behind NAT or firewall is enabled on your PC. Disable firewall on your PC and make the following changes.

- Go to  "Sip Account Settings.." on the softphone then go to properties

- Click on "Topology" tab and choose "Use local IP address" under "IP Address"

- Click "Enable ICE" option and then click on "OK" button.

Restart the application and try making calls again.

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Do you have any sample configs for ZoIPer Softphones?

ZoIPer Configuration Instructions                           back to top

STEP 1: Download the Softphone here and follow the prompts from the install wizard. Click Finish to complete the installation.

STEP 2:  Launch the softphone and wait for the main window to pop up.

STEP 3:  Right click anywhere on the main window and click options.

 

 

STEP 4: Click Add new Sip account

 

STEP 5: Enter your name in the pop up window and click OK

 

STEP 6:  Next the "SIP Account Options" window will pop up. Place the following information there :

1.      Domain: Enter the following domain name " sip.ipcomms.net"

2.      User Name : Enter the ‘Username’ we sent you via your Sign Up confirmation email

3.      Password : Type the password we assigned you on your Sign up confirmation email

4.      Caller ID Name : Enter the ‘Username’ we sent you via your Sign Up confirmation email

STEP 7: 

Click Ok

 

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Do you have a sample config for fring (so I can make sip calls with your windows Mobile PDA or phone)?

Make SIP Calls with your Windows Mobile PDA or Phone

fring leverages the internet connectivity traditionally used for mobile email retrieval and web browsing to provide mobile VoIP communications so you can talk and instant message for free! fring allows you to make calls over the Internet using any windows mobile phone.

join fring

fill in your details
Complete your details & click "join".

 

download fring
On your handset, click on the link within the SMS to automatically
download the fring application.

 

install & register
Follow the onscreen instructions on your handset to install and register.

 

 

What codecs do you support? Depending on your specific requirements, we support several delivery methods (VoIP protocols).  Below is a list of our supported delivery methods, and the associated Codec each supports.

SIP (g729, g711ulaw)
H323  (g729, g711ulaw)
IAX (g711ulaw)

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How do I contact technical support Contact Technical Support
 
Engineering Questions
Email:
noc@ipcomms.net 
or you may open an Online Support Ticket

Order Fulfillment Questions
1-800-228-8596
1-678-460-3797

3. Please click here to update your technical information and specify your routing requirements.

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What codecs do you support? Depending on your specific requirements, we support several delivery methods (VoIP protocols).  Below is a list of our supported delivery methods, and the associated Codec each supports.

SIP (g729, g711ulaw)
H323  (g729, g711ulaw)
IAX (g711ulaw)

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Do you support Automatic PSTN or IP failover? Yes. Automatic PSTN or IP failover is available upon request. 

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Do you support e911? Yes, IP Communications does provide e911 with certain services.  IP Communications 911 service operates differently than traditional 911.  Ask  your IP Communications service representative for more details.

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Do you support T.38 Faxing Yes. Our IPDID and IP800 numbers support T.38 for faxing.

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Does IP Communications support Dynamic IP Addressing? Yes. With SIP Registration your IP Address can change, and our systems will automatically be notified.  Also, we can route calls to domain names.  So you can use Dynamic DNS services like  www.dynip.com  or www.dnsexit.com  to map dynamic IP to domain names. 

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How do I use your voip service? IP Communications provides IP delivered toll free and DID numbers worldwide.  We can route these numbers to your existing VoIP device or we can supply one for you.   Getting started with IP Communications is easy.  Simply visit our website at www.ipcomms.net,  and choose the service and package you desire.  Simply choose the phone numbers or number locations you require and complete the order process.  Within 24 hours (usually less) of receiving your order, you will receive a service provisioning letter that will contain all the information you need to configure your VoIP device.  Configure your device with our information and begin placing and/or receiving calls.  You will be able to monitor and maintain your service online using AMI our Account Management Interface found here: www.myipcomms.net

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I have my own box, but I am having issues configuring it, can IP Communications help? Yes.  When you sign up for IP Communications services, our technical support team is available to you and can assist with the configuration of many popular VoIP devices.

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My MC3810 VoIP router just rebooted and now my calls are not working. Often when MC3810s reboot, the T1 channel does not come back up by itself.  You simply need to login to the Router and bounce the T1 controller.

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What Gateway vendors do you support? We support most Gateway vendors and protocols.  Our network has the ability to meet most connection requirements. And yes, we do support Asterisk open source PBXs!

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Is IP Communications compatible with Asterisk? Yes, we are compatible with the Asterisk service.

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What is Asterisk?  Is it really free? Asterisk is an open source software PBX, created by Digium, Inc. and a continuously growing user and developer base. Digium invests in both developing the Asterisk source code and low cost telephony hardware that works with Asterisk. Asterisk runs on Linux and other Unix platforms with OR without hardware that connects your server to the traditional global telephony network, the PSTN

Asterisk gives you real-time connectivity on both PSTN and VoIP networks
With Asterisk as your telephony switching platform, PBX, you'll not only have a high-class PBX replacement. Asterisk is much more than the standard PBX. With Asterisk in your network, you can do telephony in new ways.

-Connecting employees working from home to the office PBX over broadband connections
-Connecting offices in various states over VoIP, Internet or a private IP network
-Giving all employees voicemail, integrated with the Web and their E-mail
-Building interactive voice applications, that connect to your ordering system or other in-house applications
-Giving access to the company PBX for business travelers, connecting over VPN from airport or hotel WLAN hotspots ...and much more

Asterisk includes many features only found in top-of-the-line unified messaging systems, like

-Music-on-hold for customers waiting in queues, supporting streaming media as well as MP3 music
-Call queues where call agents jointly handle answering incoming calls and monitor the queue
-Text-to-speech system integration (the Festival Open Source and Cepstral Swift speech synthesis software can be integrated)
-Call data record (CDR) generation for integration with billing systems
-Voice recognition system integration (such as the Sphinx Open Source voice recognition software)
-The ability to interface with normal telephone lines, ISDN basic rate and primary rate interfaces

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Can all of my phone numbers be sent to the same IP Address?  Yes.  With  most services we can point your phone numbers to one IP address.

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Can I port my number away from IP Communications Our IPDID and IP800 numbers are fully portable both in and out.

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How many concurrent calls can be placed on the numbers ? This depends on the capacity (number of channels) that you have in your account. The more channels you have, the more concurrent calls you will be able to receive. 

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Do you provide real-time ANI / CLI? Yes. Our IPDID and US based IP800 numbers provide ANI number (we do not support Caller ID name at this time).

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What is Switchvox? The next generation of business phone systems Find out more about Switchvox today!
Switchvox is everything that you don't expect from a PBX. It's truly affordable, easy to set up, simple to configure, and a breeze to maintain.

It has features that let your business run more effectively and with fewer hassles. And it does all of this for a fraction of the cost of the PBX dinosaurs of the past.

Switchvox is so much more than just an office phone system. Its a revolution in business communications, putting you in control of your most important asset in business, your voice.

With this incredible leap in technology comes astounding cost-savings for your business, integration capability that you never thought possible, and the flexibility to meet the needs of whatever industry that you're in.

 

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Do you have a sample configuration for trixbox?

Using FREEPBX to configure your Trixbox server

4.1 What is FreePBX?

Asterisk Management Portal makes Asterisk configuration easier by providing a graphical method (through a web browser). FREEPBX allow you con configure the textual configuration files that Asterisk needs to function.

FREEPBX can configure the following  in asterisk:

Incoming Calls --- Specify where to send calls coming from the outside
Extensions --- Add extensions and set voicemail properties
Ring Groups --- Group extensions that should ring simultaneously
Queues --- Place calls into queues and allow them to be answered in order
Digital Receptionist --- Create voice menus to greet callers
Trunks --- Set up trunks to connect to the outside world
Outbound Routing --- Manage which trunks outbound calls go out
DID Routes --- Specify the destination for calls if their trunk supports direct inward dial
On Hold Music --- Upload MP3 files to be played while users are on hold
System Recordings --- Record or upload messages for specific extensions
Backup and Restore --- Create, back up, and restore profiles of your system
General Settings --- Set basic dialing, company directory, and fax settings    

For IP Communications configuration purposes we will need to enable some of the modules in FreePBX
Please follow these steps:

  1. Open your web browser and type HTTP://YourAsteriskIPaddressHere
  2. Switch to Admin Mode. (click on the switch link in the upper right corner)
  3. Click on the Asterisk Menu
  4. Select Free PBX
  5. Click on Tool
  6. Click on Module Admin
  7. Enable the following
    • Core
    • Voicemail
    • IVR
    • Ring Groups
    • Recording
    • Call Forward
    • Call Waiting
    • Do-Not-Disturb
    • Info Service

4.2 Configuring an extension

  1. Open your web browser and type HTTP://YourAsteriskIPaddressHere
  2. Switch to Admin Mode. (click on the switch link in the upper right corner)
  3. Click on the Asterisk menu and select FreePBX.
  4. In the FreePBX menu click setup and select extensions.
 

5. From the device drop down menu select “Generic SIP device” and click submit.

 

Example

  1. Create extension 200 and type in a password for registration like "abc123". Then enter the name of the person using this extension.





  2. Select enable, and enter a voicemail password. Use something you can type on a phone keypad like '1234'. Enter an e-mail address where you would like your voice messages sent and click add extension. Then click on the red apply bar at the top of the screen.



  3. Configure your extension in a soft phone for testing. Xlite is the best choice for this test. Remember to use your extension number and password in Xlite. Use your Trixbox  private IP address as the sip proxy.

  4. Make a call from your phone. Try *43. This is an echo test.

NOTE: If the extension you are configuring will connect remotely (outside the Local Area Network) you will need to change the NAT option to yes.

Just create the extension, submit the changes and go back to edit it. You will see NAT=never; change it to NAT=yes

Every time you make a configuration change and click “Submit” an ORANGE button will appear at the top of the screen “Apply Configuration Changes”. This button will reload the . conf files. Click this bar in order for the changes to take effect.


 

 

4.3 Configuring trunk for inbound calls

  1. Connect to your Trixbox using a PC in your network by typing HTTP://YourAsteriskIpaddress   in your web browser.
  2. Select FREEPBX under the “Asterisk” Menu
  3. Click Trunks then “Add SIP Trunk”.
  4. Only enter the following information:

    Incoming Settings
    User Context = sip.ipcomms.net




    *Registration String = DO NOT ENTER REGISTRATION STRING ON THIS SCREEN.




    Leave this registration string text box empty. It will be entered in the sip_nat.conf  file.

  5. Click “Submit Changes”


  6. Use a pc on your network that has a web browser and connect to your Trixbox box using HTTP://PutYourTrixboxIpaddressHere.

 

If you have a public IP address, nothing needs to be added to the general section go to step 4.5. 

4.4 What do I do if my asterisk server has a private IP Address (Optional)?

  1. Click on the Asterisk menu.
  2. Click on Config Edit
  3. Click on sip.conf
  4. Enter the following information at the top of your sip.conf file in the general section:

    externip=WAN IP address
    localnet=192.168.1.0/255.255.255.0 (or whatever your private LAN is configured for)


  5. Click UPDATE
  6. Click re-Read Configs located at the top of the screen.

Note: If public, nothing needs to be added to the general section.  Depending on your setup, you might need to forward all ports to your Asterisk server's private IP address or put the private IP address of the Asterisk server on the DMZ.

 

4.5 Configuring Inbound Routes 

NOTE: YOU WILL NOT BE ABLE TO RECEIVE CALLS IF YOU DO NOT CONFIGURE AT LEAST ONE INBOUND ROUTE

Configuring inbound routes will allow calls from IP Comms to go someplace in your PBX.

Using FREEPBX

  1. Select setup
  2. Select Inbound Routes.
  3. Leave the  DID number and Caller ID Number boxes empty.
  4. Under “set destination”  select extension 200.
  5. Click Submit





    Call the your IP Communications DID . Your SIP phone extension should ring.

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How do you make a T1 Crossover cable? If you have some CAT5 wire, a pair of new RJ45 ends, and a crimping tool, you can make your own t1 crossover cable. This cable is useful if you will be connecting two systems together with a T1 circuit in the same room.

From looking at the picture below, the clips of the RJ-45 plug should be facing down. Put plug1 on one side of the cat5e cable, plug2 on the other and crimp. 

For video instruction on creating a network cable, click here (*This video demonstrates a straight-through configuration, for crossover, use the pin-out below),

Use this pin-out:

 

 

How does SIP carry DTMF? There are at least two options for carrying DTMF and similar signals in a VoIP network using SIP. First, DTMF can be transported as an RTP payload (RFC 2833). This has the advantage that it provides accurate timing and alignment with the speech RTP packets. Also, media gateways are the most likely to detect and generate tones, so that making it part of the media stream is appropriate. However, under some circumstances, it may be necessary for signaling entities to know about DTMF signals. Currently, there is no standardized solution within SIP, but it has been proposed to carry DTMF information in SIP INFO messages, either encoded as simple text or using the RFC 2833 format. The latter is more complex, but offers duration and timing information.

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What is IVR / interactive voice response? Interactive Voice Response or IVR is a telephone technology that communicates with a caller through configurable voice menus and data in real time. In an IVR system, callers are given the choice to select options by pressing digits.

IVR systems can normally handle and service high volumes of phone calls. With an Interactive Voice Response system, businesses can reduce costs and improve customers’ experience as Interactive Voice Response systems allow callers to get information they need 24 hours a day without the need of costly human agents.

Some IVR applications include telephone banking, flight-scheduling information and tele-voting.

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What is an auto-attendant? Auto-attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.

If a user is not available, the auto-attendant directs callers to the appropriate voice mailbox of the user to leave a voicemail message.

Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone calls procedure.

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SIP Error Codes
 
403 forbidden
IP address not authorized

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404 no route at destination / not found
number not provisioned on receiving side


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486 busy
receiving side off-hook or not configured properly to receive calls

 

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503 service unavailable
codec not supported on receiving side

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Glossary
 
Local Exchange Service Local exchange service provides calling within your exchange. An exchange is a specified area which usually encompasses a city, town, or village and its environs. 
Local Toll (intraLATA) Service Local toll service (also called intraLATA, local long distance, or regional toll service) provides calling within a geographic area known as a Local Access and Transport Area (LATA). Per-minute toll charges usually apply to these calls. LATAs were formed in 1984 when the former Bell System was broken up into Bell Operating Companies, which handled local exchange and local toll services, and AT&T, which handled interLATA long distance service in competition with other long distance providers. Today, these companies (or the companies they have become) handle all types of calls, but LATAs still define local toll calling areas.

Local toll calls may be made within your area code or to a different area code across town, in the next county, or, in some cases, an adjoining state. You must dial “1” before making a local toll call, even if the area code is the same as yours. Today these calls can be carried by your local exchange telephone company or your long distance company.

Some local telephone companies offer an optional bundle of local exchange and local toll service for a single monthly fee.
Expanded Local Exchange Service Expanded local exchange service extends a local exchange calling area and eliminates local toll costs; however, you may see expanded local exchange service as a surcharge on your telephone bill. 
Long Distance Toll (interLATA) Service Long distance toll (interLATA) service includes all calls outside the local exchange and local toll service areas, calls that originate in one LATA and terminate in another, and international calls. Long distance toll calls can be between two LATAs in the same state, such as a call from San Diego to San Francisco, or between LATAs in different states. Long distance toll service includes international service, except in Hawaii, where international service is separate from long distance service. When purchasing long distance toll service, remember to specifically ask whether international calls are included in monthly long distance calling plans.
PSTN (Public Switched Telephone Network)  The PSTN is the means by which most landline telephone calls are routed. It is the collection of interconnected systems operated by the various telephone companies and administrations around the world. The PSTN is also known as the Plain Old Telephone System (POTS). 
Cellular Network  Cellular Network 
SIP  SIP stands for Session Initiation Protocol and is a set of rules that govern the format of the coded messages which are exchanged during an Internet call. SIP is the most popular VoIP standard because it is an open standard.

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Codec Codec is a term that arises from the Compressor-Decompressor or enCOder/DECoder process. It is used for software or hardware devices that can convert or transform a data stream. For instance, at the transmitting end codecs can encode a data stream or data signal for easy transmission, storage or encryption. At the receiving end, they can decode the signal in the appropriate form for viewing. They are most suitable for videoconferencing and streaming media solutions. 
Analog audio signals  Analog audio signals are used to transmit voice data over telephone lines. This is done by varying or modulating the frequency of sound waves to accurately reflect the pitch of the sound. The same technology is used for radio wave transmissions.
ATA  ATA or the analog telephone adaptor is the hardware device that connects the conventional telephone to the Internet through a high speed bandwidth line, provides the interface to convert the analog voice signals into IP packets, delivers dial tone and manages the call setup. More on ATAs...
Bandwidth  Bandwidth is the volume of data that can be transmitted over a communication line in a fixed amount of time. It is expressed in bits per second (bps) or bytes per second for digital devices and in cycles per second, or Hertz (Hz) for analog devices. Bandwidth can also be defined as the difference between a band of frequencies or wavelengths.
Broadband  It is a term used to define high speed Internet connection, generally provided by cable TV, DSL or dedicated telecom lines. The high speeds are achieved by the carrying capacity of the cable that can carry multiple messages simultaneously.
Cable modem  The cable modem is a device that is used to connect a computer to the high speed coaxial cable run by cable TV companies to provide access to the Internet. The connection is made through an Ethernet port, which is a shared medium and can affect download speeds if too many users log on simultaneously to the Internet on that particular cable segment. However, despite this cable modems provide extremely fast access to the net.
Circuit switched networks  These networks have been used for making phone calls since 1878. They use a dedicated point-to-point connection for each call. This reduces their utility because no network traffic can move across the switches that are being used to transmit a call.
Client (Softphone client)  The software installed in the user’s computer to make calls over the Internet. More on softphones...
Codec  Codec is a term that arises from the Compressor-Decompressor or enCOder/DECoder process. It is used for software or hardware devices that can convert or transform a data stream. For instance, at the transmitting end codecs can encode a data stream or data signal for easy transmission, storage or encryption. At the receiving end, they can decode the signal in the appropriate form for viewing. They are most suitable for videoconferencing and streaming media solutions.

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Compression  This is a term that is used to indicate the squeezing of data in a format that takes less space to store or less bandwidth to transmit. It is very useful in handling large graphics, audio and video files.
Data compression  This is the process that is used to compress large data files into mall files so that they use less bandwidth during transmission and less disk space when stored. The compression depends upon the repeatable patterns of binary 0s and 1s. The higher the number of repeatable patters, the higher is the compression. The right compression codes can compress data files to 40% of their original size. The graphics files can be compressed even more – from 20% to 90%.
DID Short for direct inward dialing (also known as direct dialing inward), a service of an LEC or local phone company that allows an organization to have numerous individual phone numbers for each person or workstation in its PBX system that run off of a small block of dedicated telephone numbers. DID allows the multiple lines to be connected to the PBX all at once without requiring each to have a physical line connecting to the PBX.
For example, if an organization has 25 employees and each employee has a separate telephone number, or extension, within its physical location, the organization can rent 10 physical trunk lines from the telephone company that will allow 10 phone calls to take place simultaneously. Others would have to wait for an available line and anyone dialing into the system while all 10 lines are in use would get either a busy signal or be channeled into a voice mail system. A DID system does not require a PBX operator and can be used for fax and voice transmissions.
DSL modem  A DSL modem is a device that is used to connect one or more computers to the high speed DSL line provided by a DSL operator to gain access to the Internet. The customers use these modems to log on the net to download or transmit data. Since the DSL lines have high bandwidth capacity the data transfer speeds are very high.
E911  E911 is the short form of the term Enhanced 911, and is used for providing emergency service on cellular and Internet voice calls.
Emergency 911 calls  This is an emergency telephone number that handles all calls related to police, fire or medical emergencies. The number, which is allotted under the North American Numbering Plan (NANP), is answered by either a telephone operator or an emergency service dispatcher, who, in turn, alerts the appropriate emergency service.
H.323  An ITU standard that lays down guidelines for real time voice and videoconferencing utilities on the Internet. The H.323 standard supports voice, video, data, application sharing and whiteboarding and defines media gateways for conversion to packets.
IM  IM, which stands for Instant Messenging, is a software that allows users to exchange messages in real time. However, to do so both the users must be logged on to the instant messaging service at the same time. Some of the popular IM services are
Internet congestion  Internet congestion occurs when a large volume of data is being routed on low bandwidth lines or across networks that have high latency and cannot handle large volumes. The result is slowing down of packet movement, packet loss and drop in service quality.

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IP  IP, which is the acronym for Internet Protocol, defines the way data packets, also called datagrams, should be moved between the destination and the source. More technically, it can be defined as the network layer protocol in the TCP/IP communications protocol suite.
IP address  An IP address, also known as Internet Protocol address, is the machine number used to identify all devices that are connected to the net. Each device has its own unique number which it uses to communicate. This number is fixed in the case of those computing devices that have a fixed IP address. The rest are allotted a dynamic IP address, which is valid for the period they are connected to the net. The numbers range from 0.0.0.0 to 255.255.255.255.
IP mapping  IP mapping is the process of identifying IP addresses on the basis of their geographical locations. The mapping enables web administrators to pinpoint the location of any computing device connected to the Internet.
IP Phone  An IP phone is one that converts voice into digital packets and vice versa to make phone calls over Internet possible. It has built-in IP signaling protocols such as H.323 that ensure that the voice is routed to the right destination over the net. The IP phones come with several value added services like voicemail, e-mail, call number blocking etc.
IP telephony  IP telephony refers to the two-way transmission of voice over Internet. The voice is transmitted in real time by using the packet-switched technology over the IP network. Some of the applications that use IP telephony are IP-based phone services, voice over instant messaging and videoconferencing.
ITU  ITU, which is the acronym of International Telecommunication Union, is a telecommunications standards body based in Geneva. It works under the aegis of the United Nations and makes recommendations on standards in telecommunications, information technology, consumer electronics, broadcasting and multimedia communications.
Jitter  It is a term used to indicate a momentary fluctuation in the transmission signal. This happens in computing when a data packet arrives either ahead or behind a standard clock cycle. In telecommunication, it may result from an abrupt variation in signal characteristics, such as the interval between successive pulses.
Kbps  Kbps is the acronym for kilobits per second and is used to indicate the data transfer speed. If the modem speed, for instance, is 1 Kbps then it means that the modem can route data at the speed of one thousand bits per second.
Lag  Lag is the term used to indicate the extra time taken by a packet of data to travel from the source computer to the destination computer and back again. The lag may be caused by poor networking or by inefficient or excessive processing.
Latency  Latency is the time that elapses between the initiation of a request for data and the start of the actual data transfer. This delay may be in nanoseconds but it is still used to judge the efficiency of networks.
Mapping  The process of identifying all related data fields or data streams and putting them in an easily identifiable context. For example, IP mapping enables users to pinpoint the geographical location of any computing device on the Internet.
MGCP  Acronym of Media Gateway Control Protocol. Used for a Voice over IP system. It consists of a Call Agent and a set of gateways, of which at least one works as the "media gateway" and performs the conversions.
NANP  Stands for North American Numbering Plan. A telephone numbering system that has evolved the way area codes and numbers are allotted. The system was established in 1947 and covers the United States, Canada and a few neighboring areas. It uses a three-digit area code and seven-digit telephone numbers. Its fiat is, however, limited to the public switched telephone networks only.
Net Phone  A net phone uses the Voice over IP technology to make voice calls. These calls are made by converting analog sound signals into digital data packets, and then moving the packets to their destination over the net.

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Packet  A packet is a unit of data transmitted over the network in a packet-switched system. It consists of a header that stores the destination address, a data area which carries the information that is being transmitted, and a trailer which contains information to prevent errors during transmission.
Packet loss  Packet loss is the term used to indicate the loss of data packets during transmission over a computer network. This may happen on account of high network latency or on account of overloading of switches or routers that are unable to process or route all the incoming data.
Packet switched networks  These are networks that break messages into small digital packets, stamp each packet with the destination IP address, and route them across different channels to their destination where they are reassembled in their proper sequence. This is done to avoid network congestion and speed up data movement from multiple sources.
Peer-to-Peer (P2P)  The term peer-to-peer is used to indicate a form of computing where two or more than two users can share files or CPU power. They can even transmit real time data such as telephony traffic on their highly ad hoc networks. Interestingly, the peer-to-peer network does not work on the traditional client-server model but on equal peer nodes that work both as "clients" and "servers" to other nodes on the network.
POTS  POTS is the short form of plain old telephone service. It transmits voice as analog data on communication lines that are much slower when compared to today’s ISDN or FDDI lines. However, not long ago POTS, which is also known as the public switched telephone network, was the standard telephone system across the world.
Processor drain  This is a term used to indicate a drop in the quality of VoIP phone service when a user opens several applications on his computer simultaneously.
Protocol  It is a convention or standard that defines the procedures to be adopted regarding the transmission of data between two computing end points. These procedures include the way the sending device should sign off a message or how the receiving device should indicate the receipt of a message. Similarly, the protocols also lay down guidelines for error checking, data compression, and other relevant operational details.
PSTN  PSTN, which stands for Public Switched Telephone Network, refers to the telephone system that transmits analog voice data. Till recently, PSTN was the heart of all phone systems worldwide. However, most of the developed world is now switching to or has switched to telephone networks that are based on digital technologies, such as ISDN and FDDI. RJ45
Router  A router is a network device that that handles message transfer between computers that form part of the Internet. The messages, which are in the form of data packets, are forwarded to their respective IP destinations by the router. A router can also be called the junction box that routes data packets between computer networks.

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Sampling  This is a methodology used to measure the value of an analog signal at regular intervals, and encoding it into a digital format for VoIP phone services.
Service provider  A service provider is a business entity that provides a communication, storage or processing service for a fee. Some of the service providers in the digital world are the Internet service provider (ISP), application service provider (ASP), storage service provider, mobile phone service provider, web hosting provider, and of course, VOIP service provider.
SIP  SIP, which is the acronym of Session Initiation Protocol, is an IP telephony signaling protocol. It is primarily used for voice over IP (VoIP) calls, though with some extensions it can also be used for instant messaging. It is less complex than H.323, the other IP telephony protocol.
SIP phone  A SIP phone is a telephone that uses the SIP (Session Initiation Protocol) standard to make a voice call over the Internet. The SIP phones come with several value added services like voicemail, e-mail, call number blocking etc. There are no charges for making calls from one SIP phone to another, and negligible charges for routing the call from a SIP phone to a PSTN phone.
Skype  Skype is a peer-to-peer Internet telephony company that revolutionized the way voice calls are made by using VoIP technology. The company, which has been acquired by eBay, was founded by Niklas Zennstr? and Janus Friis. Skype users can speak to other Skype users for free, but have to pay a small fee for calling or receiving calls from conventional phones.
Soft switch  It is a software application that is used to keep track of, monitor or regulate connections at the junction point between circuit and packet networks. This software is loaded in computers and is now replacing hardware switches on most telecom networks.
Softphone  This is a software application that is installed in the user’s PC. It uses the Voice over IP technology to route voice calls over the net and provides several value added features, such as call forwarding, conference calling, and integration with applications such as Outlook for automatic dialing The audio is provided through a microphone and speakers plugged into the sound card. The only limitation of a Soft phone is that the phone call has to made through a PC. Many soft phone are free VOIP software downloads.
Term Definition
Voice chat  This is an application that enables two or more than two individuals to carry on a verbal conversation over the Internet. Voice chat is also known as audio-conferencing or telephone conferencing on the net.
Voice over IP (VOIP)  VoIP or Voice over IP is the technology that is used to transmit voice over the Internet. The voice is first converted into digital data which is then organized into small packets. These packets are stamped with the destination IP address and routed over the Internet. At the receiving end the digital data is reconverted into voice and fed into the user’s phone.

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Voicemail  It is a telephone messaging system that digitizes the analog voice signals and stores them on disk or flash memory in a central computer. These messages can then be retrieved by users by logging on to the server or forwarded to another voice mailbox. Most voice mail systems have auto attendant capabilities, that is they can use prerecorded messages to route callers to the appropriate person or mailbox. Voicemail is usually a free feature in VOIP service plans
VOIP Gateway  This device provides the conversion interface between the public switched telephone network (PSTN) and an IP network for voice and fax calls. Its primary functions include
VOIP PBX  VoIP PBX, which stands for Voice over Internet Protocol Private Branch eXchange, is a telephone switch that converts IP phone calls into traditional circuit-switched TDM connections. It also supports traditional analog and digital telephones.
VOIP Phone  A VoIP phone is one that uses the Internet to route voice calls by converting the voice data into IP packets and vice versa. The phones come with built-in IP signaling protocols such as H.323 or SIP that help in the routing of data to the right destination. A VoIP phone can also be a software application that is installed in the user's PC. In this case it is known as the Softphone. Also, the calls in this case have to be made from the PC, and not through a telephone instrument.
VOIP services  The VoIP services are packet-based services that use the Internet to move voice data. These services are much cheaper than the traditional PSTN services because the investment in infrastructure is low. They also come with several value added features which make them more lucrative than the conventional landline phone services.
Web phone  A web phone is a device that allows users to make voice calls over the Internet.
WiFi Hotspot  An area where a wireless access point enables users carrying wireless-enabled laptops to log on to the Internet. The limiting condition is that the access point is configured to broadcast its presence and does not require authorization for access. Generally, WiFI hotspots are located in public places like airports, train stations, libraries, marinas, convention centers, coffee shops and hotels.
WiFi phone  A WiFI phone is one that enables users to make phone calls from public WiFi hotspots or residential WiFI network environments. Besides voice calls, these phones can be used to send e-mails wirelessly.

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