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Transferring Your Number to IP Communications (FAQs) |
I want to transfer my current
number to IP Communications. What do I do?
To begin, let us know what number you
wish to have transferred, and we will check to see if
that number is transferable.
Once we have verified
that your phone number is transferable, simply download
and fill-out our
Local Number Porting form
detailing your name, service address, and billing
telephone number and return it to us to continue your
transfer request.
Once the
request has been processed, you will be notified via
email of all status changes.
Does it cost
anything to transfer my current number?
Yes. Check with your IP
Communications sales representative for details.
Are there any restrictions
in transferring my number to IP Communications?
Most numbers can be transferred to IP Communications,
however there are some restrictions:
- Your current account must be active and in good
standing with your existing provider. There may not be a
line freeze or a pending order on your existing phone.
- You will need to provide IP Communications with the
exact Name, Service Address, and Billing Telephone
Number (BTN) on record with your current provider,
including any capitalization, punctuation and/or
abbreviations.
- The number you are transferring must be within IP
Communications’ service area.
What happens if a number
can't be transferred?
If IP Communications cannot transfer your number you
may elect to get a new number in your area or elsewhere.
There are several reasons that may cause a failure to
your transfer request. Here are some more common
problems:
- Number is not within IP
Communications service area for transfers.
- Name and Address mismatch or
invalid
Your number information must match exactly what your
previous carrier has on their Record. If it does not
match exactly, they will reject our request.
- Billing Telephone Number is
incorrect
Your Billing Telephone Number must match exactly what
your previous carrier has on their bill. If it does not
match exactly, they will reject our request.
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