| We are here to assist you in the technical aspects of starting and maintaining service with IP Communications. This area of the site provides online documents and tools for troubleshooting and resolving technical issues with IP Communications services. We strive to bring you the most concise and useful tools that can assist you in resolving technical issues 24 hours per day, 365 days per year.
1. Service Escalation Path (Downloadable)
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(Technical Support / noc@ipcomms.net - Engineering related questions/ provisioning@ipcomms.net - Order Fulfillment Related Questions 1-800-228-8596 / 1-678-460-3797)
3. Website for changing basic configuration. |
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| Asterisk is a software based, open source PBX platform. Asterisk was originally developed by Digium. Asterisk is downloadable online (ftp.digium.com), very versatile and integrated several protocols (SIP & IAX) and codecs (G711& GSM). Asterisk can be configured to provide most of the functionality of specialized IVR and traditional PBX systems. |
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| Media gateways and soft switches, also called VoIP gateways, enables users of traditional TDM networks to move entirely into an IP environment. These devices and software are competitively priced while delivering full Class 4 and 5 features. IP Communications seamlessly integrate with you current gateways or we can provide one for you. |
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1. Can I use your service with SIP registration?
2. Can I use private addresses with your service?
3. Do you support fax services?
4. Do you provide ANI and DNIS?
5. How much bandwidth should I have available?
6. What protocols and codecs do you support?
7. Can I terminate this service to a regular phone number?
8. How does your IP Failover work?
9. Can I send my service to two different IP Addresses at the same time?
10. Do you support DTMF and what type? |
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1. How can I update my technical information? (POP up form for updating information)
2. Adding new service? Please contact your account manager for any service additions. Click here for contact information. Contact POP up with sales contact information.
3. Please click here to see a full list of some of our most commonly asked questions. (Page opens current FAQ with Hot Topics Added)
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