I want to transfer my current number to IP Communications. What do I do?

1. To begin, let us know what number you wish to have transferred, and we will check to see if that number is transferable.
   
2. Once we have verified that your phone number is transferable, simply download and fill-out our Local Number Porting form detailing your name, service address, and billing telephone number and return it to us to continue your transfer request.
   
3. Once the request has been processed, you will be notified via email of all status changes.
   

Does it cost anything to transfer my current number?

• Yes. This cost is passed on from the originating provider. You can view pricing details on our pricing page.
  

How long does it take to transfer my number?

• Transferring a phone number to IP Communications generally takes 2 to 4 weeks. This time depends mostly on the accuracy of the information you provide, and the process time of the carrier releasing the phone number.

Can I transfer my toll free number?

• Yes. We can transfer local, toll free and in some cases international phone numbers.
  

Are there any restrictions in transferring my number to IP Communications?

Most numbers can be transferred to IP Communications, however there are some restrictions:

1. Your current account must be active and in good standing with your existing provider. There may not be a line freeze or a pending order on your existing phone.
2. You will need to provide IP Communications with the exact Name, Service Address, and Billing Telephone Number (BTN) on record with your current provider, including any capitalization, punctuation and/or abbreviations.
3. The number you are transferring must be within IP Communications’ service area.
   

What happens if a number can't be transferred?

1. If IP Communications cannot transfer your number you may elect to get a new number in your area or elsewhere.
2. There are several reasons that may cause a failure to your transfer request. Here are some more common problems:

   1. Number is not within IP Communications service area for transfers

   2. Name and Address mismatch or invalid - Your number information must match exactly what your previous carrier has on their Record. If it does not match exactly, they will reject our request.

   3. Billing Telephone Number is incorrect - Your Billing Telephone Number must match exactly what your previous carrier has on their bill. If it does not match exactly, they will reject our request.