CUSTOMER SERVICE
	Service	Contact	Hours
	Sales and Customer Support	1-678-460-1475 OPTION: 1	› Monday through Friday: 10 am to 7 pm ET › Saturday/Sunday: Closed › Online Management: 24/7 (www.myipcomms.net)
	Types of services available through customer service: › Activation: Account Sign-up, Become a Reseller › Service Upgrades: Add/Remove Phone Numbers, Lines, etc... › Service Cancellation › Check Number Availability › LNP (Number Porting): Move numbers from another provider. › Reseller Support
	BILLING DEPARTMENT
	Service	Contact	Hours
	Billing, Payments & Invoices	1-678-460-1475 OPTION: 1	› Monday through Friday: 10 am to 7 pm ET › Saturday/Sunday: Closed › Online Management: 24/7 (www.myipcomms.net)
	Types of services available through the billing dept: › Invoices: Invoice Questions, Disputes, Requests etc… › Payments: Make Payments, Payment Questions etc... Payments can be made online via (Credit Card and PayPal) by visiting (AMI - www.myipcomms.net) › AutoPay Inquires: Signup For Automatic Payment Plan (APP) › Check Balances
	TECHNICAL SUPPORT
	Service	Contact	Hours
	Technical Support	1-678-460-1475 OPTION: 2 ***TECHNICAL SUPPORT REQUESTS CAN NOT BE SUBMITTED VIA EMAIL*** All support questions and requests must be submitted via a support ticket online at www.myipcomms.net***	› Monday through Friday: 10 am to 7 pm ET › After Hours Outage and Emergency Support: 24/7 › Online Management: 24/7 www.myipcomms.net
	Types of services available through Technical Support: › Report Technical Issues › Examples of Technical Support Issues: Number Routing Changes, Phone Numbers not working (DTMF, FAX, One-Way Audio), Service Outages, SIP Registration Issues, Device Configuration Assistance: Trunk Setup and Configuration, Asterisk PBX Support Note: Many technical requests can be completed online by visiting www.myipcomms.net › IP Address Changes can also be made quickly online. Just log into AMI (www.myipcomms.net) and locate the "change IP Address" link under the "Technical" menu (If your device is configured with SIP User/Password Registration, there is no need to request an IP Address change, as they are done automatically.