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CUSTOMER SERVICE  
Service Contact Hours
Sales
and Customer Support		 1-678-460-1475 OPTION: 1 › Monday through Friday: 10 am to 7 pm ET
› Saturday/Sunday: Closed
› Online Management: 24/7 (www.myipcomms.net)
Types of services available through customer service:
› Activation: Account Sign-up, Become a Reseller
› Service Upgrades: Add/Remove Phone Numbers, Lines, etc...
You can now order an 1-855 toll free vanity number. Get that special number you have always wanted.
Call or Chat to find out more.

› Service Cancellation
› Check Number Availability
› LNP (Number Porting): Move numbers from another provider.
› Reseller Support
 
BILLING DEPARTMENT  
Service Contact Hours
Billing, Payments & Invoices 1-678-460-1475 OPTION: 1 › Monday through Friday: 10 am to 7 pm ET
› Saturday/Sunday: Closed
› Online Management: 24/7 (www.myipcomms.net)
Types of services available through the billing dept:
› Invoices: Invoice Questions, Disputes, Requests etc…
› Payments: Make Payments, Payment Questions etc...
Payments can be made online via (Credit Card and PayPal) by visiting (AMI - www.myipcomms.net)
› AutoPay Inquires: Signup For Automatic Payment Plan (APP)
› Check Balances
 
TECHNICAL SUPPORT
  
Service Contact Hours
Technical Support
 1-678-460-1475 OPTION: 2

***TECHNICAL SUPPORT REQUESTS CAN NOT BE SUBMITTED VIA EMAIL***
All support questions and requests must be submitted via a support ticket online at www.myipcomms.net***		 › Monday through Friday: 10 am to 7 pm ET
› After Hours Outage and Emergency Support: 24/7
› Online Management: 24/7 www.myipcomms.net
Types of services available through Technical Support:
› Report Technical Issues
› Examples of Technical Support Issues: Number Routing Changes, Phone Numbers not working (DTMF, FAX, One-Way Audio), Service Outages, SIP Registration Issues, Device Configuration Assistance: Trunk Setup and Configuration, Asterisk PBX Support

Note: Many technical requests can be completed online by visiting www.myipcomms.net
› IP Address Changes can also be made quickly online. Just log into AMI (www.myipcomms.net) and locate the "change IP Address" link under the "Technical" menu (If your device is configured with SIP User/Password Registration, there is no need to request an IP Address change, as they are done automatically.

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Support: 1-678-460-1475


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Packages apply to new customer signups only. Existing customers to not qualify for package offerings. Limit 1 package per customer. Rates exclude: regulatory, equipment, taxes, & shipping, number porting, and related charges. IP Communications 911 service operates differently than traditional 911. See terms of service for details. Some VoIP Devices are not compatible with IP Communications T.38 fax relay
Additional PSTN calling charges and/or deposits may apply on some PSTN delivery services.

FREE NUMBER OFFER INCLUDES ONE LOCAL NUMBER AND TWO LINES. NEW SUBSCRIBERS ONLY. PLAN FEE WAIVED BUT TERMS OF SERVICE APPLY.

Asterisk is a trademark of Digium Inc.

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