How Does MyOffice PBX Work?

Get started quickly with our easy online setup.

 

MyOffice PBX is a fast, easy and affordable way for any business to create a simple and reliable business phone system in the Cloud.  You could be up and running in less than 30 minutes!  No expensive hardware is needed and no lengthy contracts are required.

Simply follow our step-by-step quickstart guide and online video tutorials which will guide you through setup and configuration of your new PBX.  But don't worry, for those who prefer a more personal touch, one of our customer onboarding specialists will be happy to walk you through your PBX setup step-by-step. 

We offer a 30-day risk-free trial which allows you to experience how simple and reliable it is worry-free.  

 

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Want to learn more?  Visit our knowledgebase.

 

 

 

 

 

 

 

 

MYOFFICE PBX

Business Phone System
In The Cloud
$1999*
Per month per line. 
2-Line Minimum
 
Free Extensions
Unlimited Calling*
All PBX Features Included
 
Restrictions apply, see Terms of Use.
Signup Now
30-Days Risk Free

Have a Question?

Fill out my online form.
When should I dial 911?

Please remember that 911 lines are reserved for emergency calls only.  Here are some reasons you might call 911:

  1. To report a crime in progress, 
  2. To report a fire
  3. To request medical assistance or to request an ambulance. 
What is the 911 Cost Recovery Fee?

A monthly fee of $2.00 applies for most all business and call center service types that require 911 service activation. The 911 cost recovery fee is charged per 911/e911 registered location/phone number on your account. IPComms is required to provide 911 service by the Federal Government and this is an IPComms imposed fee to recover costs associated with providing this capability.

The $2.00 monthly fee will be added to every account that requires 911 service activation.  Including the following:

  • Unlimited Inbound Trunks
  • Unlimited 2-Way Trunks
  • Unlimited Inbound Call Center Trunks
  • Unlimited 2-Way Call Center Trunks

If you have any questions regarding e911, please contact us at +1.678.460.1475

What happens to 911 when you travel with your voip internet phone adapter?

Emergency information is not automatically associated with your physical address; this is something that you must manually keep updated in our system. Therefore, if you move your analog telephone adapter (ATA), you must update your account or 911 emergency operators will receive the wrong information when you call.

To update your emergency information, log into your IPComms account and make the necessary changes to your address.

Please note that 911 service may not be available depending on where you travel to, or it might not be be able to receive your 911 information automatically.

How can I edit my 911 information?

In order to provide 911 service, we need to know exactly where you are located:

  1. Login to your account
  2. Go to the 911 address page
  3. Make the necessary changes and then click save.
What happens when I lose power?

VoIP is totally dependent on your broadband connectivity.  Therefore, if the power goes out, the equipment that supplies your broadband internet connection stops working.  This also means that your VoIP phone service will not be functional, including your ability to dial 911.

Here are some things you can do to make sure you have access to 911 when you need it:

  • Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.
     
  • Use your land-line to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. 
     
  • Your cell phone can also be used to call 911 in an emergency. 
Can I test 911?

Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.

What is PSAP?

PSAP stands for Public Safety Answering Point.  When a 911 call is placed it is routed to an operater who either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.

How does E911 work?

To reach 911 services from your VoIP phone:

  1. Pick up phone
  2. Dial 911

Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

What is the difference between E911 and 911?

E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  However, not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

I do not live in the USA, can I order service from IPComms?

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.