SIP Trunk Pricing

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Select the SIP trunking service that best suits your needs.

Do you need help choosing a SIP trunk service or have questions about SIP trunk pricing?  Call us today:  1.800.588.2350 or 1.678.460.1475

 

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IP800 Toll Free SIP Service
Starting at only:
$.99/month*
 

 

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Frequently Asked Questions - FAQs

Can I change my plan?

Yes. You may upgrade or downgrade your service at anytime; there is no contract to keep you in your plan.  Simply send in a request to have your plan changed, and a member of our support team will provide instructions and further details.

Can I purchase more than one plan?

The short answer is yes.  However depending on your service type, it may require separate service accounts or registration authentication.

Are there any limits on the unlimited plans?

In order to avoid abuse on our unlimited accounts, we do monitor usage on our unlimited plans.  Minute usage is just one factor of several that we monitor.  If we notice unusual traffic, we'll simply ask you to upgrade plans.  If you have questions about your usage, and if it will qualify for our Unlimited Plan's reasonable use policy, contact customer support. 

What is Pay-as-you-Go Prepayment?

Basically it works like this: Buy minutes and talk. When you run out, come back and buy more minutes and talk some more. It’s a simple way to stay connected with no monthly payments, no hidden fees. Just a price that’s right for you.

Do I have to sign a long-term contract?

No. All of IPComms services are either pay-as-you-go or monthly. There are no long term contracts of commitments on your part. You simply pay month-by-month or buy calling credits. If you cancel, you’ll be billed for the current month, and for any unbilled calls, but you won’t be billed again.

Can I keep my existing phone numbers?

Generally, we are able to port most phone numbers to IPComms. In the case where we can not, we can provide you with new numbers to replace your existing ones.  Learn more about number transfers.

 

 




MYOFFICE PBX

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In The Cloud
$1999*
Per month per line. 
2-Line Minimum
 
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All PBX Features Included
 
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Have a Question?

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When should I dial 911?

Please remember that 911 lines are reserved for emergency calls only.  Here are some reasons you might call 911:

  1. To report a crime in progress, 
  2. To report a fire
  3. To request medical assistance or to request an ambulance. 
What is the 911 Cost Recovery Fee?

A monthly fee of $2.00 applies for most all business and call center service types that require 911 service activation. The 911 cost recovery fee is charged per 911/e911 registered location/phone number on your account. IPComms is required to provide 911 service by the Federal Government and this is an IPComms imposed fee to recover costs associated with providing this capability.

The $2.00 monthly fee will be added to every account that requires 911 service activation.  Including the following:

  • Unlimited Inbound Trunks
  • Unlimited 2-Way Trunks
  • Unlimited Inbound Call Center Trunks
  • Unlimited 2-Way Call Center Trunks

If you have any questions regarding e911, please contact us at +1.678.460.1475

What happens to 911 when you travel with your voip internet phone adapter?

Emergency information is not automatically associated with your physical address; this is something that you must manually keep updated in our system. Therefore, if you move your analog telephone adapter (ATA), you must update your account or 911 emergency operators will receive the wrong information when you call.

To update your emergency information, log into your IPComms account and make the necessary changes to your address.

Please note that 911 service may not be available depending on where you travel to, or it might not be be able to receive your 911 information automatically.

How can I edit my 911 information?

In order to provide 911 service, we need to know exactly where you are located:

  1. Login to your account
  2. Go to the 911 address page
  3. Make the necessary changes and then click save.
What happens when I lose power?

VoIP is totally dependent on your broadband connectivity.  Therefore, if the power goes out, the equipment that supplies your broadband internet connection stops working.  This also means that your VoIP phone service will not be functional, including your ability to dial 911.

Here are some things you can do to make sure you have access to 911 when you need it:

  • Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.
     
  • Use your land-line to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. 
     
  • Your cell phone can also be used to call 911 in an emergency. 
Can I test 911?

Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.

What is PSAP?

PSAP stands for Public Safety Answering Point.  When a 911 call is placed it is routed to an operater who either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.

How does E911 work?

To reach 911 services from your VoIP phone:

  1. Pick up phone
  2. Dial 911

Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

What is the difference between E911 and 911?

E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  However, not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

I do not live in the USA, can I order service from IPComms?

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.