Domestic & INTERNATIONAL

30-Day Risk-Free Trial

Affordable SIP calling for your business.

We truly believe our services are an exceptional value. In our efforts, we strive for the highest in quality and customer service. We are confident that you will be 100% completely satisfied our services, and we work very hard to make sure this is true. Give us a try, 30-days risk-free, and you'll see, first-hand, the value of our services, and how truly dedicated we are to serving our customers.

 

 

How does the 30 Day Risk-Free Trial Work?

Within the first 30 days of service activation, if you’re not completely satisfied with your MyOffice PBX VoIP phone service, you may cancel your service and we will issue a refund for your service charges paid by you during your trial period.  Full details and requirements can be found below.

Try it today, Risk-Free!

Call us at 800-588-2350.

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30 Day Risk-Free Trial Requirements

• You must cancel your MyOffice PBX VoIP phone service within 30 days of your activation date.
• Any equipment purchased must be returned with proper RMA within 14 days of cancellation in order to avoid hardware charges.  Any equipment purchased must be returned in like-new condition, in the original packaging and with the UPC or barcode intact. You must also include all components, manuals and registration card(s).
• Equipment must be returned with a valid return authorization number which can be obtained from a MyOffice PBX Customer Service representative by calling 1-800-588-2350.
• Your usage must not exceed 500 domestic minutes* within the first 30 days of service. You are responsible for any overage, per minute charges for international calls, and directory assistance.
• You may not port away a new phone number (DID) provided by MyOffice PBX if you cancel within thirty (30) days.
• Shipping and handling charges are non-refundable.
• There is a maximum 30-day trial money-back return limit on services of $250 (phones & devices excluded).
• You will be responsible for payment of any services purchased in excess of $250 within the 30-day trial period.
• Customer is responsible for return shipping of any equipment.

Once all guidelines have been met and the equipment has been received, MyOffice PBX will credit your account (excluding regulatory fees).

*calls made within the 48 contiguous states and Canada (reasonable use policy applies)

If you have any questions please do not hesitate to call our Customer Support Department at 800.588.2350 (678.460.1475).

 

MYOFFICE PBX

Business Phone System
In The Cloud
$1999*
Per month per line. 
2-Line Minimum
 
Free Extensions
Unlimited Calling*
All PBX Features Included
 
Restrictions apply, see Terms of Use.
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30-Days Risk Free

Have a Question?

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When should I dial 911?

Please remember that 911 lines are reserved for emergency calls only.  Here are some reasons you might call 911:

  1. To report a crime in progress, 
  2. To report a fire
  3. To request medical assistance or to request an ambulance. 
What is the 911 Cost Recovery Fee?

A monthly fee of $2.00 applies for most all business and call center service types that require 911 service activation. The 911 cost recovery fee is charged per 911/e911 registered location/phone number on your account. IPComms is required to provide 911 service by the Federal Government and this is an IPComms imposed fee to recover costs associated with providing this capability.

The $2.00 monthly fee will be added to every account that requires 911 service activation.  Including the following:

  • Unlimited Inbound Trunks
  • Unlimited 2-Way Trunks
  • Unlimited Inbound Call Center Trunks
  • Unlimited 2-Way Call Center Trunks

If you have any questions regarding e911, please contact us at +1.678.460.1475

What happens to 911 when you travel with your voip internet phone adapter?

Emergency information is not automatically associated with your physical address; this is something that you must manually keep updated in our system. Therefore, if you move your analog telephone adapter (ATA), you must update your account or 911 emergency operators will receive the wrong information when you call.

To update your emergency information, log into your IPComms account and make the necessary changes to your address.

Please note that 911 service may not be available depending on where you travel to, or it might not be be able to receive your 911 information automatically.

How can I edit my 911 information?

In order to provide 911 service, we need to know exactly where you are located:

  1. Login to your account
  2. Go to the 911 address page
  3. Make the necessary changes and then click save.
What happens when I lose power?

VoIP is totally dependent on your broadband connectivity.  Therefore, if the power goes out, the equipment that supplies your broadband internet connection stops working.  This also means that your VoIP phone service will not be functional, including your ability to dial 911.

Here are some things you can do to make sure you have access to 911 when you need it:

  • Purchase and install an Uninterruptible Power Supply (UPS). This device stores backup battery power that your broadband devices can use if the power goes out. There is a limit to how long the backup power will last, so keep that in mind when choosing a UPS.
     
  • Use your land-line to call 911. If you have a secondary phone line from your local phone company, you can use that to call 911, even if the power is out. 
     
  • Your cell phone can also be used to call 911 in an emergency. 
Can I test 911?

Dialing 911 for a non-emergency reason, such as attempting to test your 911, may be a punishable offence in some places. Check with your local and state law enforcement officials for regional guidelines in your area.

What is PSAP?

PSAP stands for Public Safety Answering Point.  When a 911 call is placed it is routed to an operater who either automatically receives the caller's location and callback info, or requests it from the person who called. Then, they alert the appropriate emergency response team (fire, police, or ambulance) and stay on the line until help arrives. PSAPs are controlled at the city or county level.

How does E911 work?

To reach 911 services from your VoIP phone:

  1. Pick up phone
  2. Dial 911

Your account includes E911 service. E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  Be aware that not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

What is the difference between E911 and 911?

E911, or enhanced 911, is a location technology system that assists emergency workers in determining the caller’s location.  However, not all PSAPs are able to accept enhanced 911 information (E911). If this is the case for your PSAP, only some of your information will be passed along to the emergency operator. You may have to tell the operator your location or call back number. 

I do not live in the USA, can I order service from IPComms?

Yes. IPComms provides service to virtually any location worldwide.

However, U.S. export and embargo regulations restricts IPComms from providing service to users in certain countries.  Please refer to the US State Department website for details.