How Can We Help?

Getting started is easy! Simply sign up for an account, choose your phone numbers, and configure your service. Our setup wizard guides you through the process, and our team is available if you need assistance.

Yes! We offer number porting for most local and toll-free numbers ($5.00 per number). The porting process typically takes 7-10 business days. You'll need a recent bill from your current carrier and a signed Letter of Authorization.

For SIP Trunking, you need a SIP-compatible PBX or IP phone system. We support popular platforms including FreePBX, 3CX, FreeSwitch, Asterisk, and many others. You'll also need a reliable internet connection with adequate bandwidth (approximately 100 Kbps per concurrent call).

We offer flexible billing options. Monthly recurring charges (like phone numbers and extensions) are billed at the start of each billing period. Usage charges (per-minute calls) are billed based on your actual usage. You can view detailed usage reports and invoices in your customer portal.

Yes, we provide full E911 emergency services. You must register a valid physical address for each phone number. When you dial 911, your location is automatically provided to emergency dispatchers. We comply with Kari's Law and RAY BAUM's Act requirements.

We guarantee 99.99% uptime for our voice services. This means no more than 4.38 minutes of downtime per month. If we fail to meet this commitment, you may be eligible for service credits. See our Service Level Agreement for full details.

Absolutely! IPComms is ideal for call centers of all sizes. Our SIP Trunking provides unlimited concurrent call capacity at competitive rates. We support popular call center platforms including VICIdial, GoAutoDial, and others.

Yes, we offer HIPAA-compliant voice and fax services for healthcare organizations. We provide Business Associate Agreements (BAAs) and implement appropriate technical safeguards. Contact our sales team to discuss your compliance requirements.