1. Prohibited Activities
You may not use IPComms services for:
Illegal activities
- Any activity that violates federal, state, or local laws
- Fraud, identity theft, or deceptive practices
- Threatening, harassing, or stalking others
- Distribution of illegal content
- Money laundering or terrorist financing
Automated and unsolicited calling
IPComms carries manual, human-initiated conversational traffic only. Auto-dialers, predictive dialers, robocalling, voice broadcasting, press-1 campaigns and any other automated outbound campaign traffic are prohibited on the network, with or without recipient consent. Accounts found running automated dialing are disconnected.
- Unsolicited bulk voice calls (robocalls)
- Unsolicited bulk SMS/MMS messages
- Violations of the Telephone Consumer Protection Act (TCPA)
- Violations of the CAN-SPAM Act
Network abuse
- Denial of service attacks (DoS/DDoS)
- Toll fraud or service theft
- Unauthorized access to systems or networks
- Traffic pumping or artificial inflation schemes
- Spoofing caller ID for fraudulent purposes
- SIP scanning or brute force attacks
Content violations
- Child exploitation material
- Obscene or indecent content in violation of law
- Defamatory or libelous communications
- Intellectual property infringement
2. Caller ID Requirements
You must comply with all FCC caller ID rules:
- Caller ID must accurately identify you or your business
- You may not spoof caller ID to defraud or cause harm
- Outbound caller ID must be a number assigned to your IPComms account; other values are not passed to the network
- Caller ID name (CNAM) must be accurate and not misleading
3. STIR/SHAKEN
IPComms participates in the STIR/SHAKEN framework to combat illegal robocalls. Calls that present a number assigned to your account are signed. Because signing attests that the caller is authorized to use the presented number, you must only present numbers on your account or numbers you are otherwise authorized to use.
4. SMS/MMS Requirements
Business messaging must comply with:
- TCPA consent requirements
- CTIA messaging guidelines
- Carrier-specific policies
- 10DLC registration requirements
- Opt-out requests, which must be honored immediately
5. Fair Use
Services are intended for normal business telecommunications use. We reserve the right to limit or suspend service for:
- Call volumes or short-duration call patterns inconsistent with human conversational use
- Extended duration calls suggesting line monitoring
- Usage patterns suggesting reselling without authorization
- Calls to high-cost international destinations at unusual volumes
6. Security Responsibilities
You are responsible for:
- Securing your SIP credentials and not sharing them
- Using strong passwords for all accounts and extensions
- Implementing proper firewall rules for SIP traffic
- Monitoring your account for unauthorized use
- Reporting suspected security breaches immediately
7. E911 Compliance
You must:
- Register accurate location information for all phone numbers
- Update location information when it changes
- Comply with Kari's Law notification requirements
- Comply with RAY BAUM's Act location requirements
- Inform end users of E911 limitations (see the E911 Terms of Service)
8. Enforcement
Violations may result in:
- Warning and request to cease the violation
- Temporary service suspension
- Immediate termination for severe violations
- Reporting to law enforcement
- Billing for damages or costs incurred
Immediate termination. The following will result in immediate service termination without prior notice: automated dialing campaigns, illegal robocalls, toll fraud, threats of violence, child exploitation content, or any activity causing imminent harm.
9. Reporting Violations
To report suspected violations of this policy:
IPComms – Abuse Team
Email: abuse@ipcomms.net
Phone: (678) 460-1475
10. Policy Updates
We may update this AUP at any time. Material changes will be communicated via email. Continued use of services after changes constitutes acceptance.