IPComms ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Personal Information
We collect information you provide directly:
- Name, email address, phone number
- Business name and address
- Payment information (processed securely via Stripe)
- Account credentials
- E911 registered addresses
Service Data
We automatically collect service-related data:
- Call detail records (CDRs) including call times, duration, and numbers
- SMS/MMS metadata and content
- Call recordings (if enabled by customer)
- Voicemail messages
- IP addresses and device information
- Usage analytics
2. How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process payments and billing
- Send service notifications and updates
- Provide customer support
- Improve our services
- Comply with legal obligations
- Detect and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties that help us deliver services (payment processors, carriers, hosting providers)
- Legal Requirements: When required by law, subpoena, or court order
- Emergency Services: E911 location data shared with PSAPs for emergency calls
- Business Transfers: In connection with mergers, acquisitions, or asset sales
4. Data Security
We implement appropriate security measures including:
- TLS encryption for data in transit
- AES-256 encryption for data at rest
- Access controls and authentication
- Regular security audits
- Employee training on data protection
5. Data Retention
We retain data as follows:
- Account information: Duration of account plus 7 years
- Call detail records: 7 years (regulatory requirement)
- Call recordings: As configured by customer (default 90 days)
- Voicemails: 30 days after deletion
- Payment records: 7 years
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account (subject to retention requirements)
- Export your data
- Opt out of marketing communications
7. HIPAA Compliance
For healthcare customers requiring HIPAA compliance, we offer Business Associate Agreements (BAAs). Contact us for details on our HIPAA-compliant service options.
8. Cookies and Tracking
Our website uses cookies for essential functionality and analytics. We use Google Analytics to understand website usage. You can control cookie preferences through your browser settings.
9. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email. The "Last Updated" date indicates when the policy was last revised.
11. Contact Us
For privacy-related questions: