Dialpad is an AI-powered cloud PBX platform at $15-25/user/month. IPComms is pure SIP trunking that works with your existing PBX — no per-user fees, no AI you don't need, just reliable voice connectivity at $0.009/min.
Dialpad is an excellent AI-powered UCaaS platform. But if you have an existing PBX or want full control over your phone system, pure SIP trunking is the smarter choice.
Dialpad charges $15-25 per user per month. A 20-person office pays $300-500/mo before any calls. IPComms charges $0 per channel — you only pay for actual usage at $0.009-0.010/min, typically saving 50-70% monthly.
Dialpad is a complete cloud PBX — you must use their phone system and their apps. IPComms SIP trunking works with any PBX you choose: Asterisk, FreePBX, 3CX, FreeSwitch, Microsoft Teams, or any SIP-compatible system.
Dialpad's pricing includes AI transcription, coaching, and sentiment analysis. If you just need reliable voice connectivity for your PBX, why pay for AI features? IPComms gives you enterprise-grade SIP trunking without the bloat.
A detailed comparison of SIP trunking capabilities vs cloud PBX for 2026.
| Feature | IPComms | Dialpad |
|---|---|---|
| Pricing Model | Pay-per-minute | $15-25/user/month |
| Per-User Fees | $0 (no per-user fees) | $15-25/user/mo |
| Outbound Rate (US) | $0.010/min | Included in plan |
| Local DID Numbers | $1.50/mo | 1 included per user |
| Service Type | Pure SIP trunking | Cloud PBX (UCaaS) |
| Use Your Own PBX | Any SIP PBX | No (must use Dialpad) |
| Contracts Required | No contracts | Annual commitment recommended |
| Phone Support | All customers | Pro plan and up |
| AI Features | N/A (pure SIP) | Transcription, coaching, sentiment |
| Encryption | TLS 1.3 + SRTP | TLS + SRTP |
| STIR/SHAKEN | Included | Included |
| E911 | $1.50/number | Included |
| Uptime SLA | 99.99% | 99.9% (Enterprise: 100%) |
| Number Porting | Free (100+ numbers) | Free |
| Microsoft Teams | Direct Routing | Integration available |
| Established | 2002 (24 years) | 2012 (14 years) |
Here's what a 20-person office actually pays per month with each provider.
Example: 20-person office, 10 DIDs, 8,000 outbound min, 5,000 inbound min
Same office: 20 users on Standard plan ($15/user/mo)
Pricing based on publicly available rates as of March 2026. IPComms pricing requires your own PBX (Asterisk, FreePBX, 3CX, etc.). Dialpad pricing shown is for annual commitment; monthly pricing is higher. Dialpad Pro plan ($25/user/mo) would cost $500/mo for the same 20 users.
Moving from a cloud PBX to SIP trunking requires a PBX, but our team will help you every step of the way.
Pick a PBX that fits your needs (FreePBX, 3CX, Asterisk, or use Teams). Our team can help recommend and configure it.
Configure your PBX with IPComms SIP credentials and test calls. Takes under 10 minutes for the SIP trunk setup.
Submit a porting request and we'll transfer your numbers from Dialpad with zero downtime.
Common questions about IPComms SIP trunking vs Dialpad cloud PBX.
Significantly. Dialpad charges $15-25 per user per month for their cloud PBX platform. IPComms charges $0 per channel and only bills for actual usage at $0.009/min inbound and $0.010/min outbound, plus $1.50/mo per DID. For a 20-person office, Dialpad costs $300-500/mo minimum. IPComms with the same call volume typically costs $140/mo — saving 50-70% monthly.
Yes. That's the key difference. Dialpad is a complete cloud PBX replacement — you must use their phone system. IPComms is a SIP trunk provider that works with your existing PBX (Asterisk, FreePBX, 3CX, FreeSwitch, Microsoft Teams, etc.). If you've already invested in and configured a PBX, IPComms lets you keep it while getting reliable, affordable voice connectivity.
IPComms is a pure SIP trunking provider focused on reliable voice connectivity, not AI features. Dialpad is known for AI-powered transcription, call coaching, and sentiment analysis. If you need those AI features, Dialpad may be a better fit. If you need reliable, affordable SIP trunking for your existing PBX without paying for AI features you don't use, IPComms is the better choice.
Yes, but it's a different kind of migration. Since Dialpad is a complete cloud PBX, switching to IPComms means you'll need your own PBX system (Asterisk, FreePBX, 3CX, etc.) or a hosted PBX. You can port your phone numbers from Dialpad to IPComms. IPComms' support team can help you plan the migration and configure your new PBX.
SIP trunking gives you full control over your phone system. You choose your PBX, configure it exactly how you need, and only pay for the voice connectivity. Cloud PBX platforms like Dialpad lock you into their system, charge per-user fees, and limit customization. SIP trunking is ideal for businesses with specific call routing needs, existing PBX investments, or high call volumes where per-user pricing becomes expensive.
Yes. IPComms supports Microsoft Teams via Direct Routing, allowing you to make and receive PSTN calls directly within Teams. This is an alternative to both Dialpad and Microsoft's own Calling Plans, often at a lower cost. You get the familiar Teams interface with IPComms' competitive per-minute rates and real human support.
Get pure SIP trunking with no per-user fees, real support, and 24 years of PBX expertise. Save 50-70% on your monthly voice costs.