Partner program

Two tracks

The tracks differ in who holds the invoice. An agent never bills or supports; a reseller does both. We do not blend them: an agent account is never quietly converted to a reseller account, and a reseller’s customers are never contacted by us as if they were ours.

Agent track

Who bills the customer

IPComms

Who supports the customer

IPComms SIP engineers, US-based

Your work

Introduce the account and stay the relationship owner; we quote, provision, port and support

Compensation

A finder’s fee once the account has billed for three months, plus a monthly residual on the account’s recurring charges for a fixed term. Figures are in the term sheet sent on approval.

Paid on

Collected recurring charges: channels, numbers, E911. Usage, taxes, USF and surcharges excluded.

Pricing to the customer

Our published rates and per-channel plans; the same as a direct customer

Visibility

Portal access to your referred accounts’ status; monthly statement of what was paid and why

Reseller track

Who bills the customer

You

Who supports the customer

You, first line; IPComms engineers behind you

Your work

Sell under your brand or ours, set your own retail price, own the invoice

Pricing to you

By monthly volume commitment (for example one million minutes a month), not a wholesale rate card. Rates for channels, minutes and numbers are quoted against the commitment; your margin is the difference to your retail price.

Tooling

Multi-tenant portal: create and manage sub-accounts, trunks, numbers, E911 and call records for every customer

Network

The same trunks, two points of presence, TLS/SRTP and STIR/SHAKEN A attestation as every IPComms customer

Lumen agents

Lumen ended new voice sales and renewals on August 1, 2026 and stopped compensating partners for them. If you hold a voice base on Lumen, CenturyLink or Level 3 SIP trunking or Voice Complete, the accounts run to term and then to month-to-month with no renewal path. We move them one at a time: a test trunk to the existing PBX or SBC, a port schedule per account that we run, numbers moving as their port dates land, Lumen cancelled after the last port. The customer keeps its equipment; you keep the relationship.

Lumen bases qualify for an enhanced agent term sheet with a larger up-front payment per migrated account. Details go out with the approval, not on this page. What we tell the end customer is public.

Your base is safe

In writing, in the partner agreement: IPComms will not market to, quote, or contract directly with an account you bring to us, for as long as you remain our partner and for twelve months after. Referred accounts are tagged to you in our system on day one. If a customer contacts us directly, we route them back to you. A voice-only carrier has no adjacent product to move your customer to; voice is the whole business, and has been since 2002.

What we sell

SIP trunking

Per-minute or per-channel plans; per-channel plans give the customer a fixed monthly invoice with minutes included

Teams Direct Routing

IPComms as the SBC; no equipment for the customer to buy

Hosted PBX

Per-seat cloud phone system

Numbers, toll-free, porting

Local and toll-free in US and Canadian area codes; ports at $5 a number, volume discounts for 100 or more

Contact center BYOC

Genesys Cloud CX, Five9, Talkdesk, Webex Contact Center, Zoom