Setup Debugging for SIP Trunks

Unified Communications 500 (UC500) Device Configuration

uc500

Setting up UC500 for debugging SIP Trunk Issues

NOTE: Ensure you note the time of the call, calling & called numbers & any other relevant information if there are multiple calls in the log.

UC500 Configuration - On CCA, go to Troubleshoot > IOS Exec Commands and choose “show running-config” in the field for Command, then click Run and paste the output into a text file

UC500 Version - On CCA, go to Troubleshoot > IOS Exec Commands and enter “show version” in the field for Command, then click Run and paste the output into a text file

VoIP Debug logs - On CCA, go to Troubleshoot > Telephony Diagnostics > Voice Debug Log. Select device, check VoIP (SIP) & Dial Plan and click Apply Debug. Make the failed call or the event, save log file to Log File Directory and click on Generate Troubleshooting Log. Then click OK to disable debug logging.

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