Why practices choose IPComms
From solo practitioners to multi-location clinics, the same needs come up: protect what patients say on the phone, get them to the right person, and cover the hours when the office is closed.
Encrypted on both legs
TLS for signaling and SRTP for media between your phone system and IPComms, and our carrier legs are encrypted too. That supports the technical safeguards in HIPAA; talk to us about the rest of your program.
Patient call routing
An auto-attendant that routes callers: appointments, prescriptions, the nurse line, billing. Shorter holds, and patients reach the right desk on the first try.
Voicemail to email
Patient voicemails arrive as audio attachments (with transcription on Hosted PBX), so providers review messages between appointments without dialing in.
After-hours routing
Time-based rules forward urgent calls to the on-call provider after hours while other calls hear a custom greeting and go to voicemail. Different rules for weekdays, weekends and holidays.
Multi-location
Several offices on one system. Patients call one main number and reach the right location; transfers between offices are internal; each office keeps its own local number.
Reliability
Two points of presence with automatic failover and a 99.99% monthly uptime commitment in the SLA.
Features practices use
On-hold messaging
Office hours, appointment reminders or health information while patients wait.
Call queues
Queue callers with position announcements at busy times instead of a busy signal, spread across front-desk staff.
Extension per provider
Each doctor, nurse or department has an extension with its own voicemail, so referring physicians reach the right person directly.
Forwarding to mobile
Providers on rounds take calls on a mobile phone that shows the practice's caller ID, keeping personal numbers private.
Pricing
A practice's bill is its numbers, extensions or channels, and the minutes it uses. Full pricing.
How practices use it
Medical offices
A family practice with three providers keeps its phone system and connects it to IPComms. The auto-attendant routes patients to scheduling, the nurse line or refills; after hours, urgent calls forward to the on-call doctor.
Dental practices
A two-location dental group runs both offices on one account. Patients call one number and are routed to the right office; each hygienist and dentist has an extension for referral calls.
Mental-health clinics
A counseling practice with therapists working from home uses encrypted trunking so each therapist takes patient calls on a softphone that shows the practice number.
Urgent care
An urgent care center handles high call volume with ring groups across front-desk staff, while on-hold messaging announces wait times and accepted insurance plans.
Serving all kinds of providers
Questions from healthcare providers
Does IPComms support HIPAA compliance?
Voice traffic between your equipment and IPComms can be encrypted with TLS and SRTP, and our carrier legs are encrypted too, which supports HIPAA's technical safeguards. HIPAA compliance is a program, not a feature, so contact us before ordering to discuss how the service fits yours.
Is voice traffic encrypted?
Yes. TLS encrypts the SIP signaling and SRTP encrypts the voice media between your phone system and IPComms, and the carrier legs are encrypted as well.
How does after-hours call routing work?
Time-based rules on your PBX or in Hosted PBX send calls to the front desk during office hours. After hours, urgent calls can forward to the on-call provider's mobile while other calls go to voicemail with an after-hours greeting.
Can you connect multiple practice locations?
Yes. All locations share one account and can transfer calls between offices. Patients call one main number and are routed by their selection or by time of day, and each location can keep its own local number.
What does it cost?
$0 per channel, $0.009 per minute inbound and $0.010 per minute outbound, with phone numbers from $1.50 per month. No contracts or setup fees. See pricing.