Why Businesses Switch from Flowroute
Flowroute was a great choice for developers building custom voice applications. But as it's become part of Intrado, many businesses are looking for a provider with better support and more PBX expertise.
Developer-First, Business-Second
Flowroute was built for developers who think in API calls and SDKs. If you're an IT admin running a FreePBX or Asterisk system, IPComms gives you straightforward SIP credentials and hands-on configuration help — no coding required.
Limited Business Support
Flowroute's support model leans heavily on documentation and ticket-based responses. IPComms provides real phone support with engineers who understand PBX configuration, call routing, and voice quality troubleshooting — for every customer.
Ownership Uncertainty
Since Flowroute's acquisition by Intrado (West Corporation), some users have experienced changes in support quality and product direction. IPComms is an independent provider with a 24-year track record of stability and consistent service.
IPComms vs Flowroute: Feature-by-Feature
A detailed comparison of SIP trunking capabilities, pricing, and service for 2026.
| Feature | IPComms | Flowroute |
|---|---|---|
| Inbound Rate (US) | $0.009/min | ~$0.012/min |
| Outbound Rate (US) | $0.010/min | ~$0.0098/min |
| Local DID Numbers | $1.50/mo | ~$1.39/mo |
| Toll-Free Numbers | $2.00/mo | ~$2.39/mo |
| Channel/Trunk Fees | $0 per channel | $0 per channel |
| Contracts Required | No contracts | No contracts |
| Setup Complexity | Standard SIP config | API or portal config |
| Developer Required | No | Helpful |
| Phone Support | All customers | Ticket-based |
| Encryption | TLS 1.3 + SRTP | TLS + SRTP |
| STIR/SHAKEN | Included | Included |
| E911 | $1.50/number | $1.50/number |
| Uptime SLA | 99.99% | 99.99% |
| Number Porting | Volume discount (100+ numbers) | Free |
| PBX Compatibility | Any SIP device/PBX | Any SIP device/PBX |
| Established | 2002 (24 years) | 2007 (acquired by Intrado) |
Cost Comparison: Real Numbers
Here's what a typical business actually pays per month with each provider.
IPComms
Better SupportExample: 10 DIDs, 5,000 outbound min, 3,000 inbound min
Flowroute
Same usage: 10 DIDs, 5,000 outbound min, 3,000 inbound min
Pricing based on publicly available rates as of March 2026. Flowroute rates are approximate and may vary. IPComms includes real phone support at no extra cost, which Flowroute does not offer.
Which Provider is Right for You?
Choose IPComms if you:
- Run a business PBX and need a reliable SIP trunk provider with real support
- Want phone support from engineers who understand PBX configuration
- Prefer a stable, independent provider with a 24-year track record
- Need help configuring Asterisk, FreePBX, 3CX, or Microsoft Teams
- Want geo-redundant infrastructure with a 99.99% uptime SLA
Flowroute may be better if you:
- Are a developer building custom voice applications with APIs
- Need programmatic number management and provisioning
- Prefer self-service documentation over phone support
- Want to integrate with Intrado's broader enterprise communications suite
- Need HyperNetwork technology for lowest-latency routing
Switching from Flowroute Takes Minutes
No downtime, no disruption. Keep your numbers, change your provider.
Sign Up & Configure
Create your IPComms account and configure your PBX with our SIP credentials. Takes under 10 minutes.
Test Your Connection
Make test calls to verify audio quality. Run both providers side-by-side during transition.
Port Your Numbers
Submit a porting request and we'll transfer your numbers from Flowroute with zero downtime.
Frequently Asked Questions
Common questions about switching from Flowroute to IPComms.
Is IPComms cheaper than Flowroute for SIP trunking?
IPComms and Flowroute have very similar per-minute rates. IPComms charges $0.009/min inbound and $0.010/min outbound, while Flowroute charges approximately $0.0098/min outbound. Where IPComms saves you money is with $0 per channel fees and no hidden platform charges. IPComms also includes real human support at no extra cost, while Flowroute's developer-focused model means you're largely on your own for PBX configuration help.
Can I switch from Flowroute to IPComms without downtime?
Yes. You can port your existing phone numbers from Flowroute to IPComms with zero downtime. The porting process typically takes 3–10 business days depending on the releasing carrier and 5-7 days for toll-free numbers. During the transition, you can set up IPComms SIP trunks alongside Flowroute and switch over when ready.
What happened to Flowroute? Is it still independent?
Flowroute was acquired by Intrado (formerly West Corporation) and is now part of their enterprise communications portfolio. While Flowroute continues to operate, the acquisition has shifted its focus more toward enterprise and carrier-grade services, and some users report changes to support responsiveness and product direction since the acquisition.
Does IPComms support the same PBX systems as Flowroute?
Yes, and more. IPComms works with any standard SIP device or PBX: Asterisk, FreePBX, 3CX, FreeSwitch, FusionPBX, Issabel, Kamailio, Yeastar, Cisco CUBE, Avaya, Genesys, and Microsoft Teams via Direct Routing. Flowroute also supports SIP devices but has historically been more developer-focused, with less hands-on PBX configuration support.
Does IPComms offer better support than Flowroute?
Yes. IPComms provides real human support via phone, email, and ticket for all customers. Flowroute's support model is more developer-oriented, relying heavily on API documentation, knowledge base articles, and ticket-based support. If you need help configuring your PBX or troubleshooting call quality issues, IPComms' team has 24 years of hands-on VoIP expertise.
Does IPComms offer STIR/SHAKEN caller ID verification?
Yes. IPComms includes STIR/SHAKEN caller ID attestation on all outbound calls at no additional cost. This ensures your business calls display verified caller ID, reducing the chance of being flagged as spam. Both IPComms and Flowroute support STIR/SHAKEN, but IPComms pairs it with hands-on support to help troubleshoot any caller ID issues.