US phone numbers for Brazil's IT and tech support industry. Strong in technical support with flexible time zones across the Americas.
Everything your Brazil-based call center needs to serve US customers with carrier-grade voice quality.
Local numbers in every US area code plus toll-free 800/888/877/866/855/844 numbers. Your Brazil-based agents present a US presence to every caller.
80-120ms typical round-trip latency on Brazil-US routes. Excellent proximity-based performance with optimized network paths through submarine cable corridors connecting Brazilian cities to US PoPs.
G.711 recommended for superior quality on proximity routes. G.729 available for bandwidth optimization. Both codecs perform excellently on Brazil-US routes due to low latency.
Brazil spans UTC-2 to UTC-5, providing flexible coverage for US East Coast through West Coast business hours. Ideal for extended support hours and follow-the-sun operations.
Connect via SIP registration (username/password) or IP authentication (static IP whitelist). Both methods supported simultaneously for flexible deployment.
All calls from your Brazil call center are signed with STIR/SHAKEN attestation through our US network. This ensures your outbound calls to US customers are not flagged as spam.
How Brazilian call centers use IPComms SIP trunking to serve US customers.
Brazil is a leading destination for IT and tech support outsourcing. Major companies like IBM and HP have established operations in Brazil. US toll-free numbers routed to your Brazilian technical support teams.
Serve US markets with large Portuguese-speaking populations. Brazilian agents provide native Portuguese support with cultural understanding for US-based Portuguese speakers.
Combined voice and data operations. Handle US customer service calls while processing back-office operations. Unified US number management with multi-channel support capabilities.
Brazil is the largest economy in Latin America and a major destination for IT and technical support outsourcing. Major companies like IBM and HP have established operations across Brazilian BPO hubs. IPComms provides the SIP trunking infrastructure that connects Brazil's skilled technical workforce to US customers.
Largest BPO Hub
Tech Support Center
IT Services Hub
Emerging BPO Hub
Customer Service
Brazil-US SIP trunk configuration details for your technical team.
G.711 ulaw (Primary - Recommended)
64 kbps per call. Recommended for Brazil-US routes due to low latency (80-120ms) and excellent proximity performance. Best audio quality for technical support calls.
G.729 (Secondary)
8 kbps per call. Use for bandwidth optimization when running high concurrent call volumes. Still performs excellently on Brazil-US routes.
Authentication Methods
SIP registration (username/password) or IP authentication (static IP whitelist). Both supported simultaneously.
Typical Latency
80-120ms round-trip from Brazil to US. Lower than most offshore destinations due to proximity and excellent submarine cable infrastructure.
Optimized Routing
Traffic routed through US PoPs with optimized paths to Brazilian submarine cable landing stations for minimum latency.
One of the longest-operating SIP trunk providers in the US
Uptime SLA with geo-redundant US infrastructure
Technical support from real SIP/VoIP engineers
Brazil is the largest economy in Latin America and a leading destination for IT and technical support outsourcing. Major companies like IBM and HP have established operations in Brazil due to its strong technical talent pool, competitive costs, and favorable time zone overlap with the Americas. Brazil has four time zones (UTC-2 to UTC-5), providing excellent coverage for US East Coast through West Coast business hours. The country's strength in Portuguese-speaking services also makes it ideal for serving US markets with Portuguese-speaking populations.
Typical round-trip latency from Brazil to the US is 80-120ms, significantly lower than most offshore destinations. This is due to Brazil's proximity to the US and excellent submarine cable infrastructure connecting Brazilian cities to US points of presence. Major BPO hubs like São Paulo, Rio de Janeiro, and Campinas benefit from direct fiber connectivity. This low latency ensures excellent voice quality for real-time customer interactions.
Yes. Brazilian call centers can obtain US toll-free numbers (800, 888, 877, 866, 855, 844) and US local DIDs from any area code through IPComms. These numbers are delivered via SIP trunking, allowing your Brazil-based agents to receive inbound calls and make outbound calls using US phone numbers. Business verification is required for toll-free numbers. Both SIP registration and IP authentication methods are supported.
Brazilian BPOs primarily support Portuguese and English. Portuguese support is especially valuable for serving US markets with large Portuguese-speaking populations. Many Brazilian agents are bilingual, and the country's strong education system produces technically proficient English-speaking professionals, particularly in IT and technical support roles. This makes Brazil ideal for both Portuguese-language customer service and English-language technical support operations.
Get US phone numbers and carrier-grade SIP trunking for your Brazil-based BPO operations. No contracts, no minimums.