Auto-Attendant Capabilities
Multi-Level Menus
Create complex IVR trees with unlimited sub-menus. Route callers through departments, languages, or services.
Time-Based Routing
Different greetings and routing for business hours, after hours, weekends, and holidays.
Custom Greetings
Upload your own recordings or use text-to-speech. Professional voice prompts available.
Ring Groups
Route to groups of extensions. Simultaneous or sequential ringing with overflow options.
Multi-Language
Offer menu options in multiple languages. Automatic language detection available.
Call Analytics
Track menu selections, call flow, and caller behavior. Optimize your IVR for better experience.
Common Use Cases
Small Business
Present a professional image to callers even with a small team. Route calls to the right person without a receptionist.
- Single-level menu (Sales, Support, etc.)
- After-hours voicemail
- Holiday greetings
Call Center
Complex routing with multiple departments, skill-based routing, and queue integration.
- Multi-level department menus
- Queue position announcements
- Callback options
Healthcare
HIPAA-aware routing with prescription refills, appointment scheduling, and urgent care options.
- Urgent vs. non-urgent routing
- Provider directories
- On-call physician routing
Professional Services
Route clients to specific attorneys, accountants, or consultants with dial-by-name directories.
- Dial-by-name directory
- Direct extension dialing
- VIP caller recognition