How it works
- A caller leaves a message. When you cannot answer, callers leave voicemail as usual.
- It is transcribed. Speech-to-text converts the audio to text in seconds.
- Email delivered. You receive an email with the transcription and the audio file attached.
- Read and respond. Scan the message and call back, or forward it.
Example. New voicemail from (404) 555-1234, 0:32. Transcription: "Hi John, this is Sarah from ABC Company. I wanted to follow up on the proposal we discussed yesterday. Can you give me a call back when you get a chance? Thanks!"
Why people use it
Save time
Read a message in seconds instead of listening to a long voicemail; scan several at once.
Searchable
Search your email for what a caller said and find a message from months ago.
Discreet
Check voicemail silently in a meeting without headphones.
A written record
Paste the text into your CRM or notes.
Accents and languages
Transcription handles a range of accents and languages.
Private
Encrypted in transit and at rest; only the mailbox owner's addresses receive it.
Voicemail features included
- Email notification with the transcription and audio attached
- Visual voicemail in the portal: see every message, play any of them in any order
- Custom greetings, recorded or generated from text
- PIN protection for retrieval from a phone
- Forwarding to other extensions or email addresses
- Message-waiting indicator on your desk phone
Availability
Voicemail transcription is included with every Hosted PBX extension at no extra charge. Enable it per extension in the portal under the extension's voicemail settings. See Hosted PBX.