Messaging features
Two-way messaging
Send and receive texts on your business numbers, with the conversation history kept.
MMS
Send and receive pictures, documents and media.
Delivery reports
Know when a message is sent, delivered or failed.
Shared inbox
Several team members can respond on the same number and assign conversations.
Scheduled messages
Queue reminders and confirmations to go out at the right time.
Opt-out handling
STOP and HELP keywords are honored automatically, as carrier rules require.
Common uses
Appointment reminders
Fewer no-shows with a reminder the day before and a reply to confirm.
Order confirmations
Confirm orders and deliveries as they happen.
Customer support
Answer quick questions by text instead of holding a line.
Marketing with opt-in
Promotional messages to customers who have agreed to receive them.
Registration and consent
US carriers require business messaging to be registered: 10DLC campaign registration for local numbers and verification for toll-free numbers. We walk you through it when you add messaging. Messages must follow TCPA consent rules and CTIA guidelines, and opt-out requests are honored immediately; see the Acceptable Use Policy.
Pricing
Pay per message with no monthly minimum: $0.01 per outbound segment (160 characters) and $0.01 per inbound message. Carrier registration fees for 10DLC campaigns are passed through at cost. Contact sales to enable messaging on your numbers.